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Recepcionista de Hotel con Inglés (Turno de Noche)
Te apasiona el mundo hotelero y disfrutas ofreciendo una atención cercana y profesional al cliente? En Pierre & Vacances, líder europeo en alojamiento turístico, buscamos un/a Recepcionista dinámico/a, organizado/a y con vocación de servicio, que quiera formar parte de un equipo que cuida tanto a sus clientes como a sus profesionales. ️ Serás responsable de la atención, gestión y acogida de clientes, así como de las tareas administrativas y operativas propias del departamento de recepción, garantizando una experiencia satisfactoria y el correcto desarrollo de los procesos del establecimiento. Formarás parte del equipo encargado de ofrecer una excelente experiencia a nuestros huéspedes.
Atención presencial, telefónica y digital a clientes. Gestión de reservas, modificaciones y cancelaciones. Realización de procesos de check-in y check-out conforme a los procedimientos establecidos. Información al cliente sobre los servicios del establecimiento y el entorno.
Custodia responsable de documentación, datos personales y valores. Gestión diaria de entradas y salidas de clientes. Registro y actualización de datos en el sistema (PMS).Emisión de facturas, cobros y apoyo en el control de caja por turno.
Asignación y control de habitaciones o unidades de alojamiento. Uso de herramientas informáticas a nivel usuario para la gestión diaria.
Idiomas :Ingles nivel C1, muy valorable francés, y/o alemán. Residencia en Torremolinos o alrededores. Sustitución responsable de noche durante sus ausencias, días libres o vacaciones. Con conocimientos de oferta cultural y de ocio de la zona, y de la Costa Del Sol.
Formación en turismo, administración o experiencia profesional equivalente.
- Experiencia previa en recepción o atención al cliente.
- Capacidad de trabajo autónomo, organización y orientación al cliente.
- Idiomas: español imprescindible; inglés u otros idiomas valorables según establecimiento.
