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ATENCION AL CLIENTE CON INGLES
Grupoconstant está en búsqueda de un profesional para unirse a nuestro equipo en la posición de Atención al Cliente con Inglés. Si usted es una persona responsable, seria, con una gran capacidad para el trato al público y posee un excelente dominio del idioma inglés, le invitamos a considerar esta oportunidad. Buscamos a alguien proactivo y dedicado que pueda integrarse a nuestro equipo y contribuir a mantener nuestros altos estándares de servicio al cliente.
La persona seleccionada será la encargada de gestionar las consultas, solicitudes e incidencias de nuestros clientes, tanto en español como en inglés, asegurando una comunicación fluida y efectiva. Deberá ser capaz de ofrecer soluciones rápidas y eficientes, demostrando empatía y profesionalismo en cada interacción. La atención al cliente es un pilar fundamental en Grupoconstant, y esperamos que el candidato seleccionado comparta nuestro compromiso con la excelencia.
Responsabilidades principales:
- Responder y gestionar llamadas telefónicas, correos electrónicos y otras comunicaciones de los clientes.
- Proporcionar información detallada sobre nuestros productos y servicios.
- Resolver consultas y problemas de los clientes de manera oportuna y profesional.
- Documentar todas las interacciones con los clientes en nuestro sistema CRM.
- Colaborar con otros departamentos para asegurar la satisfacción del cliente.
- Mantener un conocimiento actualizado de los productos, servicios y políticas de la empresa.
- Identificar oportunidades para mejorar la experiencia del cliente.
- Participar en reuniones de equipo y sesiones de formación para mejorar continuamente las habilidades y el conocimiento.
Requisitos del puesto:
- Experiencia mínima de 1 año en puestos de atención al cliente.
- Dominio del idioma inglés, tanto hablado como escrito.
- Excelentes habilidades de comunicación verbal y escrita.
- Capacidad demostrada para el trato al público, con una actitud amable, paciente y resolutiva.
- Responsabilidad y seriedad en el desempeño de las funciones.
- Capacidad para trabajar de forma independiente y como parte de un equipo.
- Habilidad para gestionar múltiples tareas y priorizar de manera efectiva.
- Conocimiento de herramientas informáticas básicas (paquete Office, correo electrónico, etc.).
Valoraremos positivamente la experiencia previa en el sector y el conocimiento de otros idiomas.
¡Únete a Grupoconstant y forma parte de un equipo comprometido con la calidad y el servicio!
