VIP Manager – iGaming

Job Description:

  • Source and acquire new high-value players through outbound outreach, referrals, partnerships, and events
  • Build and manage your own pipeline of VIP prospects across key markets
  • Develop tailored acquisition strategies for different player segments (e.g. whales, rising VIPs, crypto-native users)
  • Represent Magic Eden at industry events, tournaments, and private gatherings to build a strong VIP network
  • Own and grow a portfolio of high-value players, driving retention, engagement, and net gaming revenue
  • Deliver highly personalized, high-touch experiences from tailored incentives to real-world hospitality
  • Build long-term trust-based relationships with top players and act as their primary point of contact
  • Identify and convert emerging VIPs using segmentation, behavioral data, and targeted campaigns
  • Proactively manage churn risk by monitoring player activity, spend patterns, and sentiment
  • Reactivate dormant VIPs through personalized outreach and incentives
  • Continuously refine acquisition and retention strategies based on data and player feedback
  • Partner with marketing and product to design VIP campaigns, loyalty programs, and exclusive experiences
  • Act as the voice of VIP players internally, influencing product, support, and risk decisions
  • Execute and host VIP events, tournaments, and experiences (digital and in-person)

Requirements:

  • 3+ years in VIP management, player development, or business development within iGaming / sportsbook / casino
  • Proven ability to acquire and grow high-value players (not just manage them)
  • Strong network or experience sourcing VIP players via outbound, affiliates, or events
  • Deep understanding of VIP player psychology, incentives, and lifecycle management
  • Commercial mindset with a track record of driving revenue (NGR / LTV)
  • Strong relationship-building skills with high-value, demanding clients
  • Comfortable operating in fast-paced, ambiguous environments with high ownership

Benefits:

  • Competitive compensation + equity
  • Flexible PTO
  • Full health, dental, and vision coverage
  • Wellness and remote work stipend
  • Remote-first team
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