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Strategic Program Manager – Zelle
About the position
At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. Overall Purpose Responsible for delivery of very large, complex programs including groups of inter-related projects targeted to meet one or more key company strategic business goal(s). Accountable for establishing project/program management framework, tracking progress, managing risk, and controlling change in order to ensure delivery that meets time, cost and quality objectives. This job requires extensive technical and project management experience and ability to manage other project managers successful delivery of interrelated projects within the program.
Responsibilities
- Understands Portfolio priorities and drives successful business outcomes within the program and aligned projects per aligned priorities
- Manage all aspects of multiple interrelated projects within the program to ensure the overall program is aligned to and directly supports the achievement of strategic business objectives
- Align project/program plans and interdependencies to ensure Program Roadmap success and Resources capacity
- Performs program level governance review of all associated project to ensure they are tracking to be on time, within budget, and defect free to ensure customer value commitment.
- Monitor projects on an ongoing basis, evaluating progress, proactively works with project teams mitigating risk and effective issue resolution across program
- Establishing best practices, templates, policies, tools and partnerships to expand and mature and improve effectiveness in support of meeting business objectives
- Coach/Mentor other PMO team members on policies and procedures and best practices
- Supports all internal and externally driven audits of projects within program
- Engages cross project interdependency scheduling to ensure project interdependencies are documented and tracked including defining critical program level milestones within each project for visibility
- Provides effective leadership and coaching to all stakeholders ensuring effective delivery of project/program outcomes in terms of cost, schedule, budget and quality.
- Creates and maintains master program plan for all active aligned projects and status reporting regarding program level milestones, success criteria, deliverable, dependencies, risks and issues, effectively communicating including executive leadership
- Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.
Requirements
- Education and experience typically obtained through completion of a Bachelor’s Degree in Business, Project Management and/or Computer Science or related field.
- Project Management Professional (PMP) certification or related certifications or equivalent work experience
- Minimum of 8 or more years of related experience in program management
- Demonstrated program management experience and people leadership and mentorship in business and technical environments
- Experience in financial institutions or similarly regulatory industries and/or software development processes with background in the data processing environment, application systems, and communication systems.
- Ability to handle multiple complex projects within program / programs, to work independently, have excellent follow-up, and meet tight deadlines for deliverables.
- Possess excellent analytical and problem-solving abilities, and be able to deal effectively with ambiguity and constant change
- Excellent oral, written and interpersonal skills to interact proficiently with executive leadership, staff and vendors
- Highly engaged, self-starter with ability to balance achieving business results, fostering collaboration and influencing business strategies
- Proactive in identifying and driving process improvements and documenting efficiency gains within the organization
- Demonstrated experience with Agile and Waterfall methodologies and all aspects of the System Development Life Cycle (SDLC) methodology and tools
- Background and drug screen.
Nice-to-haves
- Agile / ScrumMaster certifications
- Lean Six Sigma certification
- Experience with people management
Benefits
- Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
- 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
- Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
- 12 weeks of Paid Parental Leave
- Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
