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Seasonal Part-Time Customer Service
Job Description:
- Resolve customers' concerns or questions relating to orders, accounts, or products.
- Assist customers with navigating Scholastic websites and digital resources.
- Assist customers via phone, email, and chat.
- Enters various types of data accurately and efficiently into multiple web-based applications.
- Engage customers and coworkers with empathy and patience.
- Communicates information in a clear and professional manner.
- Performs other duties as assigned.
Requirements:
- Proficient computer skills, including website navigation and usage, Microsoft Office, and e-mail.
- Must be able to multi-task and utilize multiple systems at a time.
- Must have good written and verbal communication skills
- Must have excellent data entry and phone skills
- Ability to learn new skills quickly and retain information learned.
- Must be willing to make decisions and use judgment in resolving customer problems
- Must have a good attendance and performance record
- Must be willing to work flexible hours as needed during peak times
- Desire to be a team player
Benefits:
