Product Manager, Parcel Shipping Platform – Integrations

Job Description:

  • Own the Standalone Parcel offering and its flexible integration model (direct API, Stord-centric, and hybrid/customer-system flows)
  • Own the Standalone Parcel APIs and the Parcel Rating API that lets customers and other Stord services retrieve quotes without initiating a label workflow
  • Own supporting capabilities that make the API production-ready for external brands, including address validation and the manifest API for shipment visibility
  • Partner with the Commercial Product Owner, go-to-market, and the Director of TMS — bringing your own product vision for the portal and APIs, not just turning requirements into specs
  • Own the integrations to external TMS providers — Shipium (primary) and EasyPost (secondary) — including integration roadmaps, capability gaps, and escalations
  • Lead evaluation, onboarding, and integration of emerging international providers as Stord expands its global footprint
  • Own vendor-account support, including bring-your-own-carrier and drop-ship scenarios that broaden the brands Stord can serve
  • Drive the strategy to keep business-critical logic internal while using external providers for what they do best (e.g. label generation)
  • Own external tracking integrations (e.g. EasyPost) and the evaluation of additional providers to fill tracking gaps, especially internationally
  • Own time-in-transit as an externally-informed capability and the manifest visibility that brands rely on
  • Deliver a unified, dependable tracking experience across a heterogeneous carrier network
  • Lead the integration of newly acquired businesses (e.g. W2G, and future acquisitions) onto the Stord platform, in coordination with Core TMS for any audit/rating changes
  • Own the exposure of TMS rating and charge data to other Stord systems, including parcel rates and audited charges surfaced in the OMS
  • Own manifesting workflows that connect Stord to brands’ fulfillment processes
  • Serve as the product relationship owner for external TMS, carrier, and tracking partners
  • Run point on establishing relationships with additional providers for international expansion
  • Represent Stord’s integration needs in commercial and technical discussions with partners.

Requirements:

  • Hands-on experience owning API products and external integrations at meaningful scale
  • Understanding of integration patterns (direct, hybrid, system-to-system) and how to meet customers with different technical capabilities
  • Familiarity with carrier and TMS APIs and the realities of integrating heterogeneous external systems
  • Instinct for versioning, reliability, error handling, and the operational realities of running integrations in production
  • Track record building B2B or platform products that generate revenue — ideally taking an internal capability to an external, commercial offering
  • Understanding of how API-first products are packaged, onboarded, and adopted
  • Ability to align product decisions with revenue, margin, and go-to-market needs
  • Familiarity with parcel carrier operations, tracking, and manifesting
  • Exposure to external TMS providers (Shipium, EasyPost, or comparable) and how they fit a broader stack
  • Experience with or strong interest in international parcel shipping, including tracking and carrier complexity
  • Experience managing external vendor and partner relationships, both commercial and technical
  • Ability to evaluate and onboard new providers with a clear build-vs-buy-vs-integrate framework
  • Strong concept docs, user stories, and acceptance criteria, and comfort in a defined product-engineering workflow.

Benefits:

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
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