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Transition Director
Overview: Join Cognizant as an inspiring leader within the Program & Project Management community. This key role is responsible to design transition solutions and to lead/drive transition of multi-service, multi-geo and multi-vendor transitions. Successful candidates will not only manage transition objectives but will also have responsibility for ensuring satisfaction of client stakeholders.
The Transition Director is accountable for planning governing and executing the transition of production support services from incumbent teams to Cognizant ensuring operational readiness and minimal disruption. This role drives transition strategy stakeholder alignment and readiness milestones across global delivery locations.
Key Responsibilities And Capabilities:
- Governance & Leadership Establish and lead transition governance: Steering Committee (monthly) Transition Management Committee (weekly) and Operational forums (daily) Act as the single point of accountability for transition execution risk management and client communications.
- Transition Planning & Execution Define and manage transition phases: Planning/Readiness Knowledge Acquisition Shadow Reverse Shadow and Go-Live Track readiness criteria: staffing access coverage breadth/depth and productivity targets
- Ensure compliance with scope timelines and risk mitigation plans.
- Stakeholder & Change Management Collaborate with client leadership and incumbent teams to secure approvals infrastructure and SME bandwidth
- Drive organizational change management (OCM) and communication plans.
- Financial & Contractual Oversight Manage transition budgets cost components and reporting against actual vs. target metrics
- Enablement & Handover Ensure knowledge transfer completion runbook sign-off and operational readiness for steady state.
- Align delivery teams for seamless handover post-transition.
- 15+ years in IT delivery with multi-service line transition experience.
- Proven track record in large-scale transitions (100+ FTE) and governance leadership
- Strong knowledge of ITIL processes production support operations and managed services models.
- Expertise in risk management, stakeholder engagement and financial governance during transition.
- Success Metrics Transition completed within agreed timelines and cost.
- Readiness criteria met (staffing access coverage productivity) Zero major service disruptions during transition.
Salary And Other Compensation: The annual salary for this position is between $115,000.00 – $200,000.00 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
- Technical Skills & Qualifications:
- Experience across multiple industry domains
- Experience in managing transitions larger than 500 FTEs across Application support and Application development services
- Experience in designing transition solutions and in making orals presentations to clients as part of sales pursuits/ RFP process
- Experience with transition Infrastructure services transition is desirable
- 18+ years of experience
Salary And Other Compensation: The annual salary for this position is between $ 115,000.00 and $200,000 depending on the experience and other qualifica
