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Tech Mahindra BPO Jobs - Apply for Voice & Non-Voice Process
Job Summary:
Tech Mahindra is a global leader in providing innovative business process outsourcing (BPO) services. We are currently hiring for both Voice and Non-Voice process positions across various business functions. This is an excellent opportunity for professionals with a passion for customer service, communication, and problem-solving. The ideal candidates will have the opportunity to work in a dynamic environment, with both remote and onsite options available, contributing to the seamless delivery of Tech Mahindras world-class services.
Key Responsibilities:
-
Voice Process:
- Handle inbound and outbound customer calls, providing assistance on various queries and issues.
- Offer customer support with high accuracy, professionalism, and empathy.
- Address customer complaints and escalate to appropriate departments when needed.
- Achieve key performance metrics (KPIs) such as call handling time, customer satisfaction, and resolution rates.
-
Non-Voice Process:
- Process data and information, ensuring accuracy and timeliness.
- Perform back-office support tasks, including document management, data entry, and email correspondence.
- Analyze data for trends, generate reports, and assist in troubleshooting customer issues.
- Collaborate with team members to meet department goals and deadlines.
Required Skills and Qualifications:
- Excellent communication skills, both verbal and written, for Voice Process.
- Strong analytical and problem-solving skills for Non-Voice Process.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Proficiency in using computers and various software applications.
- Good understanding of customer service principles and practices.
- Basic knowledge of the industry (for Non-Voice Process candidates).
- Ability to work independently and as part of a team.
Experience:
- Freshers and experienced candidates are welcome to apply.
- Previous experience in customer service or a BPO environment will be an advantage.
- For Non-Voice positions, experience in data entry or back-office operations is desirable.
Working Hours:
- Full-time positions, with flexible working hours.
- Night shifts available for certain roles.
- Shift timings may vary based on the project requirements.
Knowledge, Skills, and Abilities:
- Strong communication skills, both verbal and written.
- Problem-solving mindset and ability to handle customer queries effectively.
- Attention to detail and ability to maintain accuracy in non-voice tasks.
- Ability to work under pressure and meet deadlines.
- Time management skills and the ability to prioritize tasks efficiently.
Benefits:
- Competitive salary and performance-based incentives.
- Health insurance and other employee benefits.
- Opportunities for career growth and skill development.
- Flexible working options (work from home or onsite, based on the role).
- Friendly and collaborative work environment.
Why Join Tech Mahindra?
- Tech Mahindra is a global leader in digital transformation, consulting, and business process outsourcing.
- You will be part of a prestigious company that values innovation and teamwork.
- Gain exposure to diverse industries and career growth opportunities.
- Work with a talented and dynamic team, where every individuals contribution is valued.
How to Apply:
To apply for the position, visit the Tech Mahindra careers portal and submit your updated resume, along with a cover letter stating your interest in the Voice or Non-Voice process. Ensure that you meet the required skills and qualifications listed in the job description. Successful candidates will be contacted for an interview.
