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Sr. Associate, Tech Support Engineer
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.
Job Title: Senior Associate, Technical Support Engineering
Job Code: 38193
Job Location: Nashville, TN
Job Schedule: 9/80 Every other Friday off!
Job Description:
The role of Technical Support Engineering is to assist cross-functional teams with the sustainment of multiple integration lab configurations. We are looking for a technically-sound individual interested in working with mission system solutions that have direct impact to national security programs. The Technical Support Engineering Associate is an entry-level professional with primarily theoretical knowledge, working under general direction and guidance within standard processes for non-routine tasks.
Essential Functions:
- Interfaces with external IT consultants and contractors relative to troubleshooting technically complex processes and projects
- Receives multi-tier support calls and enters trouble tickets into database
- Provides remote support for off-site customers
- Attends program team meetings to form an understanding of SIL (Software Integration Lab) needs
- Engineers SIL solutions based on Software requirements
- Fabricates any and all wiring required to install hardware components
- Checks the event logs for servers, firewalls and alerts
- Provides complex PC hardware/software setup, support and repair
- Installs desktop OS and application patches
- Advanced LAN troubleshooting, and infrastructure support (wiring, soldering, troubleshooting and connectivity)
- Analyzes customer organizational needs and contributes to the resolution of a wide range of computer problems
- Participates as a multidisciplinary production team member
- Designs, implements, maintains, and improves electrical instruments, equipment, facilities, components, products, and systems for commercial, industrial purposes
- Performs all job functions with a positive, professional attitude
Qualifications:
- Bachelor’s Degree and a minimum of 2 years of prior related experience. Graduate Degree or equivalent with 0 to 2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience.
- 2 years of prior related experience in schematic diagrams, mechanical assembly drawings, electrical and electronic test equipment, AC and DC theory, electronics, and general build processes including but not limited to soldering, wiring, PCB handling, and mechanical assembly.
- 2 years of prior related experience with the safe and proper operation of basic electrical test equipment, electronics tools, and hand tools.
- 2 years of prior related experience in networking to include LAN's, routers and switches
Preferred Additional Skills:
- Strong analytical and troubleshooting skills
- Able to carry out as well as create complex technical instructions
- Understanding of software contracts, upgrades paths, and license key
- Flexibility and ability to handle multiple projects
- Ability to communicate effectively with a wide-range, diverse user community and present ideas and solutions in a user-friendly language to team members and to non-technical staff and end-users
- Ability to build positive relationships with both customers and program teams
- Ability to operate independently, ensuring customer satisfaction and compliance with applicable regulations and norms
- Technically focused post-secondary education degree
- Experience in a VMware environment (ESXi and VCenter)
- Experience with bare metal systems/servers building and preparation
- Experience with administration in LAN, Primary OSs Windows 7, Windows 10 RHEL Linux
- Experience with Help Desk software such as Dell KACE
- Installation and maintenance experience with a variety of 3rd party software
#LI-EB1
L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.
Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
