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Senior Researcher, B2B
Job Description:
- Lead end-to-end research projects focused on client (venue, promoter, sports team) needs, pain points, and opportunities, from study design through synthesis and stakeholder presentation
- Design and manage client-facing intercept survey programs and other continuous listening mechanisms that track experience quality and sentiment across key touchpoints in the client journey
- Build strong, credible partnerships with Product, Design, Engineering, Operations, and Sales teams, serving as the primary research voice for client-side priorities and informing product roadmap and go-to-market decisions
- Develop and maintain research frameworks and feedback loops that systematically translate client insights into actionable product and marketing decisions
- Apply advanced research methodologies across qualitative and quantitative approaches, including interviews, usability testing, surveys, concept validation, and journey mapping, tailored to a B2B client context
- Independently manage multiple research work streams with comprehensive project plans, clear timelines, and consistent quality standards
- Craft compelling research narratives and data visualizations that translate complex findings into clear, strategic recommendations for audiences from product managers to senior leadership
- Champion democratized research by establishing best practices, playbooks, and tools that enable cross-functional partners (PwDR) to conduct and apply research confidently and responsibly
- Contribute to the team’s AI research capabilities by identifying and piloting AI-assisted methods that improve research speed, scale, and quality
- Partner with other insights and analytics teams to triangulate behavioral data with primary research, creating a comprehensive view of the client experience
- Contribute to the team’s research strategy and prioritization process, demonstrating thought leadership and helping shape which client-focused research projects deliver the most strategic value
- Mentor junior researchers and non-researcher partners in research fundamentals, client research methods, and best practices
Requirements:
- 5+ years of research experience with a strong track record of leading both qualitative and quantitative studies, ideally in a product or B2B context
- Demonstrated experience designing and managing intercept survey programs or other continuous listening mechanisms that track experience and sentiment over time
- Deep familiarity with product research methodologies including usability testing, concept validation, user interviews, journey mapping, and survey design
- Strong analytical skills with ability to conduct and interpret statistical analyses including driver analysis, segmentation, and trend analysis
- Experience building research processes, frameworks, and playbooks that scale research capabilities beyond a central team
- Ability to independently manage complex, multi-stakeholder research projects with competing priorities and tight deadlines
- Proficiency with research and analytics platforms such as Maze, SurveyMonkey, Usabilla, or equivalent tools
- Experience with or curiosity about AI-assisted research methods and a willingness to pilot and scale new approaches
- Strong experience presenting to and influencing senior stakeholders, with ability to translate nuanced findings into clear strategic recommendations
- Experience in a B2B research context, client insights, or enterprise product research is a strong plus
- Degree in Human-Computer Interaction, Psychology, Cognitive Science, Anthropology, Marketing, Statistics, or a related field preferred
Benefits:
- Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
- Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
- 401(k) program with company match, stock reimbursement program
- New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
- Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
- Volunteer time off, crowdfunding match
