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Senior Manager, HRBP (CX)
What you’ll be doing (ie. job duties): - Work with relevant stakeholders to help spearhead people programs and strategies that enhance our culture -- including performance management, compensation, talent development & feedback, employee engagement & retention, and internal communications. - Partner with functional leaders on org design, planning, and relevant people strategies at scale. - Regularly provide coaching/guidance on skill & professional development, career pathing and leveling, change management, and sensitive people situations. - Identify and advise leaders on the development needs of their teams and functions. - Approach people matters with an eye toward compliance and reducing risks; help build and apply HR policies and manage global employee relations issues. - Analyze trends & use data to develop people's insights and influence change. - Build excellent working relationships across the business and our People Team COEs. What we look for in you (ie. job requirements): - Minimum of 8 years of relevant experience as a chief of staff, consultant, or HR professional. - Solid mindset and ability to create, improve, and execute on people processes and programs with efficient execution. - Proven stakeholder management skills with capability to navigate nuanced and elevated situations with poise and good judgment - separating signal from noise. - Data driven decision making experience or examples of analytical thinking patterns - Demonstrated skills in clear communication and escalation methods. - Comfortability with stepping into feedback conversations throughout all levels of the organization. - Ability to thrive in a fast-paced environment with ever-changing priorities. - Motivation to problem solve in an ambiguous environment. - Reputation for integrity, confidentiality, dedicated work ethic, and desire for ownership & accountability. - Ability to coach, lead, and develop a team of direct reports Nice to haves: - Experience supporting Customer experience agents, or other front-line workers - Experience working with global teams, particularly in APAC
