Senior Manager, E-Commerce Technology — North America

Meet the team: We're looking for a Senior Manager to lead the North America e-commerce engineering team within our Commercial Technology organisation. This team builds and operates the digital commerce platform serving a global medical devices business across 15 countries. This is a hands-on technical leadership role. You'll manage a distributed team of talented full-stack developers, own delivery execution for the NA region, and make technical decisions that shape how we build, deploy, and scale a modern headless commerce platform. Your team will respect you because you've done the work — you know what good architecture looks like, you've shipped production systems under pressure, and you can hold your own in a design review. Where you come in: * Lead a team of 8–10 engineers distributed across all US timezones, delivering e-commerce features, platform improvements, and production operations * Own technical delivery for the NA region — feature work, bug fixes, platform health, and production readiness * Partner with the Platform Architect on architectural direction, implementation strategy, and technical trade-offs * Manage delivery execution across concurrent workstreams: feature team enhancements, project pod delivery, and platform reliability * Navigate scope, budget, and timeline trade-offs on IT projects — you know how to descope without gutting value, negotiate timelines with stakeholders, and protect the team from overcommitment * Coordinate with cross-functional stakeholders including Business Analysts, Product Leads, and the Feature Team Lead to ensure work flows cleanly from requirements through to production * Drive engineering quality: code review standards, testing practices, deployment safety, and operational hygiene * Represent the team's technical perspective in governance forums (SRBs, EA reviews, vendor discussions) * Grow your people — career development, performance management, skill-building, and retention for a high-performing remote team What makes you successful: You started your career writing code. You've built production systems, debugged distributed failures, and shipped under deadlines. That foundation shows in how you lead — you ask the right questions in design reviews, you spot architectural risk early, and your team trusts your judgment because they know you've been where they are. Required technical experience: * Deep, hands-on experience with headless/composable commerce architectures — not just familiarity, but having built or operated platforms using these patterns * Direct experience with at least three of the following: CommerceTools (or equivalent headless commerce platform), Next.js, Netlify (or equivalent edge/CDN deployment), CyberSource or similar payment processors, Fluent Commerce or equivalent OMS, Apigee or similar API gateway * Working knowledge of Google Cloud Platform (Cloud Run, Cloud Functions, Pub/Sub, BigQuery) * Understanding of event-driven architectures, orchestration patterns, and the trade-offs between monolithic and composable systems * Comfort with CI/CD pipelines, trunk-based development, and deployment automation * Experience with multi-locale/multi-region platforms — internationalisation, locale-specific business logic, and the complexity that comes with serving 15+ countries from a shared codebase Management Experience: * Minimum 3 years in engineering management, with a clear progression from individual contributor to leadership * Experience managing teams of 8+ engineers in a fully remote, geographically distributed model * Proven ability to manage delivery across multiple concurrent workstreams without sacrificing quality or burning out the team * Track record of navigating IT project trade-offs — you've negotiated scope against budget and timeline, you've managed stakeholder expectations when constraints shift, and you've made hard calls about what to cut * Experience with governance processes (architecture review boards, security reviews, vendor evaluations) — you know how to work within these structures without letting them become blockers * Demonstrated ability to grow engineers — you've coached people into promotions, helped struggling performers improve, and built teams people want to stay on Working Style: * Comfortable leading a larger team (8–10 direct reports) without relying on middle-management layers — you manage directly, you know your people, and you stay close to the work * Effective across timezones — you structure communication, documentation, and decision-making for async-first collaboration * You default to clarity over consensus — you make decisions, communicate them, and adjust if you're wrong * You protect the team's delivery capacity from organisational noise — meetings, governance overhead, and ambiguous requests get filtered before they reach the engineers Nice to Have: * Experience with medical devices, healthcare, or regulated industries * Familiarity with Oracle ERP (EBS or Fusion) integration patterns * Experience standing up orchestration or BFF layers in a composable architecture * Background in contract testing (Pact or equivalent) or test automation strategy * Experience partnering with offshore delivery teams Why This Role: * You'll own the technical delivery function for the highest-velocity region in the organization * The platform is mid-transformation — headless commerce, orchestration layer, modern CI/CD — and you'll shape how it's built * The team is talented, motivated, and wants strong technical leadership — not project management dressed as engineering management * You'll work alongside a dedicated Platform Architect, Product Leads, and BAs — the supporting structure exists to let you focus on people and delivery What you’ll get: * A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community. * A full and comprehensive benefits program. * Growth opportunities on a global scale. * Access to career development through in-house learning programs and/or qualified tuition reimbursement. * An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve. Travel Required: * 15-25% Experience and Education Requirements: * Typically requires a Bachelor’s degree in a technical discipline with 13+ years of industry experience * 5-8 years of previous people management experience * Extensive knowledge of and experience with eCommerce platforms and services * Prior experience as an individual contributor, specifically a Software Engineer in the past Remote Workplace: Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km). If you reside within commuting distance of a Dexcom site (typically 75 miles/120km) a hybrid working environment may be available. Ask about our Flex workplace option. Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom’s AAP may be viewed upon request by contacting Talent Acquisition at talentacquisition@dexcom.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at talentacquisition@dexcom.com. Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided: https://health1.meritain.com/app/public/#/one/insurerCode=MERITAIN_I&brandCode=MERITAINOVER/machine-readable-transparency-in-coverage?reportingEntityType=TPA_19874&lock=true To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications. Salary: $149,000.00 - $248,300.00