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Senior Manager, Customer Advancement - Airlines | Lessors (Remote)

Date Posted: 2026-06-02 Country: United States of America Location: US-NC-REMOTE Position Role Type: Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems. Security Clearance Type: None/Not Required Security Clearance Status: Not Required At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense. The Senior Manager, Customer Advancement is a leader for the development and sustainment of Collins Aerospace’s Airline and Lessor channel strategies and processes. The role facilitates across multiple internal and external stakeholders to ensure successful execution of priorities aligned with Collins Aerospace objectives. As a member of the Customer Advancement team, the Senior Manager is responsible for leading channel data and insights, including strategy, methodology, digital optimization and continuous improvement. These insights support establishment of authoritative reference for airline and lessor channel dynamics, including business models, trends, and innovations. The Customer Advancement team is responsible for fostering alignment of the go-to-market strategies and channel requirements with Collins strategic plans and technical roadmaps. This role is remote, however, the preference is the wining candidate sit near in a Collins facility in the United States. What You Will Do Channel Reporting Metrics, Processes, and Strategic Interpretation <ul><li>Responsible to define necessary data sets for functional and enterprise knowledge to be used in tactical customer execution and strategic development. Ensure data set accuracy and efficiency of storage and extraction</li><li>Lead capture of segment data via multiple techniques including Voice of Customer, Region VPs | Account Executive (AE) team, Aftermarket and SBU feedback, customer sessions, external engagements, expert 3rd party inputs, and facilitated workshops in support of customer strategy development</li><li>Establish processes and expectations for aggregating metrics utilizing Salesforce, Voice of Customer, and other primary and secondary methods. Leading collaboration with OE Account organizations and Customer Support to ensure a OneCollins methodology</li><li>Responsible to provide monthly and quarterly reporting as appropriate in support of pursuit review engagements as part of pursuit discipline and accountability </li></ul>Voice of Customer <ul><li>Responsible to vigorously enhance and evolve Airlines & Lessors Voice of Customer processes and collection, providing leadership and expertise of methodologies to ensure consistent and accurate data collection in a manner aligned with the Sales Enablement and Strategic Intelligence (SESI) organization</li><li>Sponsor the capture of actionable intelligence across the customer facing organization and create corresponding strategies that support airline and Collins Net Promoter Scores (NPS). </li><li>Responsible for establishing close collaboration with OE Account Management, Customer Support, and SESI teams to ensure a OneCollins process </li></ul>Salesforce CRM Strategic Optimization <ul><li>Support strategic development and implementation of Salesforce, in collaboration with the SESI team, to optimize efficient extraction of Airline & Lessor key performance indicators and insights. </li><li>Bring reporting metric expertise to bear in future Salesforce developments and evolutions </li></ul>Customer Categorization Modeling <ul><li>Co-lead the upgrade and roll out of the customer categorization model across the enterprise to incorporate the value and complexity of additional value streams (e.g. wheels and brakes, navigation, etc.). The airline profitability measures must be refined for deep fidelity and continuously upgraded </li><li>The model, updated twice/annum, is a foundational tool that informs strategic alignment and resource prioritization to grow strategic customers and regions </li></ul>Strategic Pursuit | Capture <ul><li>Support strategic pursuit and capture by delivering curated insights from the channel reporting and strategic interpretation responsibilities outlined above </li></ul>Systems | Solutions Development <ul><li>Support aggregation of customer trends and requirements in development of new and evolved systems offerings </li></ul>Transformation Support, including CE&S Playbook <ul><li>Provide support on transformation initiatives, including implementation of the CE&S playbook in the Airlines & Lessors channel, and other projects as appropriate </li></ul>Talent Development <ul><li>As a customer advancement leader, support development of high-potential talent and mentor junior and potential Customer Advancement, Business Development and Account Executive associates </li></ul>Qualifications You Must Have <ul><li>Typically requires a University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience</li><li>Advanced Excel proficiency, including functions, macros, pivot tables, etc. </li><li>Previous experience with the global airline and lessor channel, including revenue streams, business models, segment dynamics, trends, airline brand/value positions, etc. </li><li>PowerPoint mastery </li><li>Data visualization tool expertise (e.g. Tableau) </li></ul>Qualifications We Prefer <ul><li>Experience with the Collins product and service portfolio and business models </li></ul>What We Offer <ul><li>Medical, dental, and vision insurance </li><li>Three weeks of vacation for newly hired employees </li><li>Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option </li><li>Tuition reimbursement program </li><li>Student Loan Repayment Program </li><li>Life insurance and disability coverage </li><li>Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection </li><li>Birth, adoption, parental leave benefits </li><li>Ovia Health, fertility, and family planning </li><li>Adoption Assistance          </li><li>Autism Benefit </li><li>Employee Assistance Plan, including up to 10 free counseling sessions </li><li>Healthy You Incentives, wellness rewards program </li><li>Doctor on Demand, virtual doctor visits </li><li>Bright Horizons, child and elder care services </li><li>Teladoc Medical Experts, second opinion program </li><li> And more!  </li></ul>Learn More & Apply Now! Avionics delivers advanced cockpit displays, vision systems, and comprehensive digital solutions for global government, commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers, crews, and militaries, from aircraft and airports to air traffic management. Join us in creating solutions that connect the world, one flight at a time. Start your application today. <ul><li>Please ensure the role type (defined below) is appropriate for your needs before applying to this role. </li></ul>Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed. <ul><li>Position is remote; however, if you live within a reasonable commute of a Collins site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role. </li></ul>At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that’s redefining aerospace, every day. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms

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