[Remote] AI Outcomes Manager, East

Note: The job is a remote job and is open to candidates in USA. Glean is a Work AI platform that enhances productivity through AI solutions. The AI Outcomes Manager will collaborate with executives and end users to identify impactful use cases, lead strategic reviews, and design AI agents to optimize business processes.


Responsibilities

  • Partner with executive sponsors and end users to identify high‑impact use cases and turn them into measurable business outcomes on Glean
  • Lead strategic reviews and advise customers on their AI roadmap, ensuring they get the most value from Glean’s platform
  • Translate business needs into clear problem statements, success metrics, and practical AI solutions; collaborate with Product and R&D to shape priorities
  • Conduct discovery workshops, scope pilots, and guide rollouts, driving breadth and depth of adoption of the Glean platform
  • Design and build AI agents with and for customers, including rethinking and redesigning underlying business processes to maximize impact and usability
  • Proactively identify expansion opportunities and drive engagement across teams and functions

Skills

  • 5+ years of professional experience in roles that blend business and technology (e.g., product, analytics, data, engineering, solutions), with a consultative, customer‑facing approach
  • Strong problem‑solving and communication skills; comfortable working with stakeholders from ICs to executives and tailoring messages to different audiences
  • Demonstrated ability to craft effective prompts and guide AI agents for real customer or business workflows; you've shipped outcomes, not just demos
  • Understanding of what current LLMs can and cannot do; able to set expectations and steer towards reliable, safe, cost‑effective solutions
  • Product sense and user empathy—you can spot high‑value applications of AI across diverse job functions and design clear, guided experiences
  • Hands‑on experience with modern AI platforms and tools (e.g., OpenAI, Claude, Mistral, Cohere or similar), with enough technical depth to work with engineers without needing to be on the critical path for writing production code
  • Prior experience in customer‑facing, consultative roles (solutions, support, product management) and comfort presenting to senior leaders
  • Exposure to evaluating AI outcomes (e.g., defining success criteria, using sample tasks, reviewing results) and iterating for quality, latency, and cost
  • Ability to analyze usage signals and customer feedback to inform roadmap and drive adoption

Benefits

  • Competitive compensation
  • Medical, Vision, and Dental coverage
  • Generous time-off policy
  • The opportunity to contribute to your 401k plan to support your long-term goals
  • Home office improvement stipend
  • Annual education and wellness stipends to support your growth and wellbeing
  • Regular events
  • Healthy lunches daily to keep you fueled and focused

Company Overview

  • Glean develops an AI-based search engine software that connects enterprise data and generates answers to improve workplace efficiency. It was founded in 2019, and is headquartered in Palo Alto, California, USA, with a workforce of 501-1000 employees. Its website is https://www.glean.com.

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