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Product Operations Technical Support, Precision Engagement Systems
Description:
- Lead sustainment efforts for Bolt and Anvil deployments in support of customer missions and delivered capabilities.
- Triage, diagnose, and root cause product incidents, then drive postmortem actions through resolution.
- Conduct log reviews, diagnostics, and system management using Linux and command-line tools to resolve issues.
- Improve fleet observability and health telemetry in partnership with cross-functional teams.
- Collect, organize, and analyze system failure data to identify trends and support proactive sustainment processes.
- Support global customers by managing incidents and concerns, and providing timely communication and mitigation updates.
- Translate customer feedback into actionable capability requirements, product performance indicators, and desired functionality.
- Bridge understanding between engineering teams and warfighters by maintaining awareness of product specifications.
- Coordinate technical and non-technical efforts across business, engineering, and sustainment functions to maximize capability availability.
- Travel as required to support customer needs and operations.
Requirements:
- BA/BS with 5+ years of professional experience, or 8+ years of relevant operational experience in lieu of a degree.
- Eligible to obtain and maintain a U.S. Secret Security clearance; prior clearances or background investigations are a plus.
- Demonstrated experience as a self-starter who can identify and resolve issues independently.
- Strong problem-solving ability in unstructured situations at the interface of hardware, software, and networking.
- Proven ability to master a technical system and support it in operational environments.
- Proven leadership experience with the ability to influence cross-functional teams and mentor junior personnel.
- Excellent written, visual, and verbal communication skills.
- Prior combat arms, aviation, or ordnance-related military occupational specialty preferred.
- Experience supporting or deploying UAS, especially Group 2/3 systems or loitering munitions, preferred.
- Experience with observability tooling such as Grafana and software development tools such as Git and Jira preferred.
- Willingness to work non-standard hours and weekends as needed.
- Defense and/or STEM background preferred.
Benefits:
- Base salary range of $98,000 to $130,000 USD.
- Highly competitive equity grants included in the majority of full-time offers.
- Top-tier benefits package for full-time employees.
- Comprehensive benefits available at little to no cost to employees.
- Support for health, recovery, and future needs through Anduril’s employee benefits program.