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Practice Architect II- ServiceNow

Description The ServiceNow Practice Architect contributes to the growth, effectiveness, and profitability of the organization by providing senior technical leadership for a technical practice area. The Practice Architect is billable to a project and must have experience in a utilization capacity and adept in a wide range of technologies, services and consulting approaches used within their specific domain. As a second level Practice Architect, a PA II is expected to have the experience and background to perform all the duties described below for engagements that are focused on consulting/delivery management within the defined subject matter area, including resource management, deliverables development, project planning and executions, adherence to contract attributes and costing, customer interaction, and other key aspects of solution based managed services. This role supports consulting revenues ranging between $5M and $10M annually. EMPLOYEE VALUE PROPOSITION (EVP) As an organization, TEKsystems Global Services provides a continuum of services ranging from Engagement Management to full functional Outsourcing including Offshore Centers in Canada, India and the Philippines. Our capabilities include Applications, Infrastructure, Communications, and Education services. Our model provides the ability to engage customers beyond staffing when asked for more ownership, capabilities, or methodology while enhancing client/consultant support. • Fast paced, growing organization with dynamic work environment • Leadership/growth opportunity • Good management team who helps their team members grow. • We have 4 centers of excellence or practice areas that ensure project success through adherence to methodology and leveraging best practices. • Deliver cost effective solutions (20% to 50% less than all onsite resources) by leveraging on-site, near-shore (Montreal Solution Center) and off-shore (India / Philippines Solution Center) resources and expertise for your project. • Work on complicated/exciting/visible projects across multiple product lines/services - Application Development/Maintenance, Quality Assurance COE, Infrastructure Services, and Education Services. Because we own them, you will see projects through completion vs. only a phase at a time • Long term engagements, Full-time, privately owned and operated (stability), employee driven • Size offers ability for “voice to be heard” vs. lost in the shuffle of an IBM/large consulting firm • ServiceNow Elite Partner • Microsoft Gold Partner (1%) • Forbes Top 100 companies to work for • Work/life balance flexibility: limited travel, go home when work is done, no one working 60-70 hours per week like at other companies. • 200+ concurrent engagements with facilities in the U.S, Canada, Europe, and Asia. ESSENTIAL FUNCTIONS • Understand customer requirements, translate them into actionable tasks, and provide oversight, guidance, and mentoring to admin teams • Ensure ServiceNow engagements are delivered with the highest quality, on time, and on budget • Work with team leads on resource planning to staff approved projects with resources from the team. • Provide input to technical resources sourcing strategies. • Build resource plans that ensure development teams are staffed with skill sets required to deliver new services. • Interview and hire qualified administrators and developers, striving to improve bench strength and augmenting project teams with contract staff when required. • Work with other members of the management team to understand project and business priorities and schedule work with development staff based on those priorities. • Effectively lead teams providing appropriate direction and developmental feedback. • Provide appropriate cost and resource estimates for all applicable phases of planned projects. • Provide input to practice methodologies, standards and leading practices. • Drive the practice methodologies, standards and leading practices downwards through the organization. • Monitor and manages adherence to methodologies and standards to ensure activities are occurring as planned. • Provide sales support in solution phases of sales engagement life cycle. • Provides project level of effort and cost estimation ADDITIONAL RESPONSIBILITIES • Proactively anticipate problems; define the problem; identify possible causes; work with team to identify solutions; selects and implement the most appropriate solution. • Make key decisions based upon input from teams; solid understanding of IT Services principles; firm and business objectives and needs analysis. Supervision Responsibilities: • Provide oversight, mentoring, and training to onshore and off shore ServiceNow admin teams. • Exercise influence at many levels of the organization up to the Director Level. • Ensures that both tactical and strategic Team Lead goals are met. • Serve as a role model by promoting and demonstrating commitment to practice methodologies, processes and standards for both TEKsystems Global Services and industry-wide, recommending process improvements when necessary. • Develops and trains Staff. • Lend expertise to internal IT teams and task forces as well as other IT projects/programs. EDUCATION AND EXPERIENCE • ServiceNow Certified System Administrator required • ServiceNow Certified Implementation Specialist required • Certified Master Architect or Certified Technical Architect preferred • ITIL foundations certification preferred • BA or BS degree in a related field, MS preferred. • Minimum 10 years ServiceNow configuration and development experience • Practical, hands-on experience with various versions of the ServiceNow platform is a must • Strong Implementation experience on all core modules of the IT Service management product • Experience with several of the following ServiceNow products including: ITSM, ITOM, Virtual Agent, Integration Hub, AppEngine, SAMPro , HAMPro, FSM, CSM, HRSD, SPM and IRM. • Experience with NOW Assist AI development and configuration. • Experience configuring tables, forms, views, workflows, notifications to deploy and automate IT and business services delivered • CMDB experience with multiple sources of data including ServiceNow Discovery, Integrations with other tools, and data imports. Service Mapping experience is also a plus. • ServiceNow Integration experience with multiple of the following: Email, JDBC, JSON, LDAP, SOAP, REST, SCCM, SCOM, SMS, SSO - SAML 1.1, SSO - SAML 2.0, OpenID , Digest Authentication, ODBC, Data Export, CTI • Practical knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS and ServiceNow API\'s, Web Services • Proposal and/or Statement of Work development experience. • Minimum 5 years’ experience building, integrating and delivering enterprise-wide solutions. • Proven ITSM product/solution development management experience. • Work experience in professional services and consulting SKILLS AND ABILITIES • Proven Product Development ideally in key verticals. • Understanding of resource management, communication management, cost management, risk management, quality management and integration management. • Possesses an understanding of IT Services: service offerings, technical standards and policies, technical and business strategies as well as organizational structure. • Maintains awareness of new and emerging technologies • Strong knowledge and experience in disciplines, tools, and process resident within the specific practice. • Strong analytical skills and problem solving skills needed to manage technical challenges on multiple project/program simultaneously. • Possesses leadership qualities required to lead and manage high performing application engineering teams. • Excellent interpersonal and communication skills required to lead and motivate technical teams that deliver quality services. • Excellent management, interpersonal, communication, and organizational skills. • Sound judgment and tact. • Ability to work and team effectively with clients and other management personnel. • Excellent written and verbal communicator. • Collaborative. Skills Now Assist, Virtual Agent, Certified in ServiceNow Admin Top Skills Details Now Assist,Virtual Agent,Certified in ServiceNow Admin Additional Skills & Qualifications Consulting Experience Interest in AI Experience Level Expert Level Job Type & LocationThis is a Permanent position based out of Baltimore, MD.Pay and BenefitsThe pay range for this position is $148200.00 - $222400.00/yr.We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: • Medical, Dental, and Vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life and AD&D for employee and dependents) • Short and Long-Term Disability • Health Spending Account (HSA) • Transportation Benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully remote position.Application DeadlineThis position is anticipated to close on Jun 12, 2026. <h4>About TEKsystems</h4> We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. <h4>About TEKsystems and TEKsystems Global Services </h4> We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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