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Personal Yacht Consultant

This role is for passionate, enthusiastic and friendly guest experience individual who enjoy being part of a dynamic team, learning new skills, and a keen desire to make a difference while contributing to the future of a start-up brand. The Yacht Consultant will be responsible for all aspects of the guest’s booking journey including but not limited to itineraries, destination experiences and pre/post travel inquiries. Through inbound and proactive client contacts, the Private Client Services Yacht Consultant will cultivate personal relationships, gain an understanding of the guest's needs and become a trusted resource. KEY ACCOUNTABILITIES <ul> <li>Provides best in class luxury service to our guests and Travel Advisors, hosting them via phone, video, e-mail, chat, and/or in person.</li> <li>Supports the Sales Organization by building strong relationships with our guests and Travel Advisor community.</li> <li>Exceeds all guest expectations and must be capable of meeting specific objectives relating to overall customer satisfaction and company goals. This would include meeting assigned monthly, quarterly and/or annual targets.</li> <li>Exhibits critical thinking/problem solving skills to address guest questions or issues to deliver a world-class experience.</li> <li>Interact with essential internal departments professionally to ensure guest needs are met and to deliver a superior guest experience.</li> <li>Be an expert and reference in the use of our technology systems, Salesforce, and Versonix Seaware to deliver a personalized, luxury guest experience.</li> <li>Provides feedback on the quality and efficiency of customer support processes and be able to suggest enhancements when they see fit.</li> <li>Acquires in-depth company and luxury hospitality industry knowledge to articulate yacht product features, benefits, pricing, and make recommendations of itineraries.</li> <li>Maintain accurate records of all clients and potential clients, utilizing company-supported technology tools and processes.</li> <li>Adhere to all company policies, procedures and business ethics codes.</li> <li>Other duties as assigned by supervisor.</li> </ul> QUALIFICATIONS <ul> <li>Minimum of two years of experience in a contact center is highly desired.</li> <li>Fluent in oral and written English. Spanish and Portuguese a plus.</li> <li>Comfortable using IT systems daily, knowledge of Versonix Seaware and Salesforce is an advantage.</li> <li>Service oriented and self-motivated with a high level of professionalism.</li> <li>Able to work full time on weekends and off-hours to support global markets and time-zones.</li> <li>Excellent organizational skills, with the ability to handle multiple tasks.</li> <li>Keen ability to develop rapport with guests and maintain strong relationships, while ensuring the guest receives world-class service.</li> <li>Previous experience within the Luxury, Travel, and Hospitality sector is preferred.</li> <li>A genuine knowledge and interest in global travel destinations.</li> </ul> TECHNICAL QUALIFICATIONS <ul> <li>The employee must have a space in his or her place of residence that is free from distractions, including any background noise that impacts the customer’s experience.</li> <li>The work environment should be kept in a tidy condition and suitable for the safe keeping of confidential and sensitive customer information.</li> <li>Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). You may not use satellite internet providers.</li> <li>Your device must be directly connected to the router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection.</li> <li>Must be able to certify compliance with requirements regarding internet speed and connection.</li> </ul>

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