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Operations Consultant

The Zaxbys Support Center is looking for an Operations Consultant to join the Field Operations team. The Operations Consultant is an experienced field operator responsible for driving measurable performance improvements across a portfolio of up to 60 restaurant locations. Reporting to the Field Operations Manager, the OC builds on a strong foundation of brand execution to take on responsibilities including leading cross-functional projects and deepening franchisee accountability through sustained influence and documented results. This role requires a track record of consistently meeting brand metrics, strong P&L command, and the leadership presence to coach both operators and peers. A critical responsibility for this position will be opening new markets and working closely with the Field Operations Team to onboard new franchisees to the brand. As we continue to grow, our strategies have set us up for success to be the top offering in Chicken Fingerz, Boneless Wings and Zalads. We’d love to have you as part of our team ! This position is field-based in the Maryland area and requires up to 75% trave l. Benefits Inclu<ul><li>de:Medical, Dental and Vision insura</li><li>nceCompany-paid Disability, Critical Illness, and Basic Life insura</li><li>nce401K participation with Company ma</li><li>tch50% off meal discount at company-owned locati</li><li>onsParental Le</li><li>aveChild Care Assista</li><li>nceEducation Assistance Prog</li><li>ramPTO and 9 Company Holidays + 2 Floating Holid</li></ul> ays ESSENTIAL JOB FUNCTIONSEssential duties may include but are not limited to the follow<ul><li>ing:Conduct shoulder-to-shoulder hub trainings with 100% documented follow-up; execute all company-wide initiatives as directed by the Field Operations Manager with increased independ</li><li>enceVisit each restaurant in the assigned portfolio a minimum of once per quarter; proactively increase visit frequency and intensity for chronic underperformers based on data-driven prioritiza</li><li>tionPrepare for every store visit and meeting by reviewing current performance metrics, scorecard trends, and root-cause analysis relative to each location; arrive with a clear action ag</li><li>endaProtect brand integrity by executing follow-up protocols on Steritech, RER, and food safety inspection failures; monitor brand compliance trends across the portfolio and escalate patterns or systemic issues to the Field Operations Man</li><li>agerDocument store observations accurately and thoroughly using established SMART goal frameworks; schedule and conduct structured follow-up visits with clear accountability checkpo</li><li>intsMaintain a detailed rolling 30-day calendar of all work-related visits and field activi</li><li>tiesLead or co-lead special projects and company-wide initiative rollouts as assigned by the Field Operations Manager; deliver results consistently on time and to stan</li><li>dardDrive franchisee accountability through structured follow-up cadences, documented commitments, and consistent measurement of brand initiative adoption rates; meet or exceed adoption rate targets across the portf</li><li>olioDeliver timely, targeted feedback to licensees grounded in data and operational expertise; partner with franchisees to set and achieve measurable performance tar</li><li>getsCollaborate proactively with cross-functional departments including Design & Construction, Training, Ops Services, Menu Innovation, Marketing, and IT in a lead capacity on shared initiat</li><li>ivesDemonstrate brand values and culture and represent the organization as a credible, high-performing field leader at company events, regional meetings, and franchisee fo</li></ul> rums KEY COMPETE<ul><li>NCIESConsistently meets or exceeds 70% of required brand metrics; applies root-cause analysis to drive targeted improv</li><li>ementProven experience opening new markets and onboarding new franchisees to the </li><li>brandStrong command of P&L interpretation, financial forecasting, and business performance ana</li><li>lysisCommunicates performance insights effectively at all organizational levels - from crew to franchisee to corporate leade</li><li>rshipApplied knowledge of QSR industry standards across operations, marketing, finance, and leade</li><li>rshipDemonstrated negotiation, persuasion, and accountability-building skills with franchisee par</li><li>tnersAbility to manage multiple concurrent projects and deliver results consistently under competing prior</li><li>itiesStrong public speaking and presentation skills; confident in franchisee and leadership f</li><li>orumsDemonstrated leadership skills with measurable influence on field performance out</li><li>comesMust attain and maintain ServSafe certific</li><li>ationWorking knowledge of applicable state and federal workplace health and safety regula</li></ul> tions EDUCATION AND EXPERIENCE GUID<ul><li>ELINESEducation: Bachelor’s degree in Business/Management or related field; OR equivalent combination of education and expe</li><li>rienceExperience: 3+ years of related experience and/or training in restaurant operations, finance, business, training and/or leadership; previous experience in business consultant role, in multi-restaurant setting, and/or above-store management pre</li></ul> ferred Zaxby’s Franchising LLC is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state or loc al law.

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