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Network Engineer - Network Operations Center L2
About the position
Information Technology (IT) at Procter & Gamble is where business, innovation and technology integrate to build a competitive advantage for P&G. Our mission is clear -- we deliver IT to help P&G win with the over 5 billion consumers we serve worldwide. Our IT professionals are diverse business leaders who apply IT skills to deliver game-changing business models and capabilities for our 65 iconic, trusted brands. From Day 1, you will be trusted to dive right in, take the lead, use your initiative, and build billion-dollar brands that help make everyday activities easier and make the world a better place. You’ll be doing meaningful work that takes your career places you never imagined. And you’ll do this in creative workspaces where new insights thrive and where your technical skills is recognized and rewarded. The Opportunity Procter & Gamble is seeking a highly skilled Network Engineer for the Network Operations Center for their global enterprise network. Interested professionals should be motivated by advanced technologies, be a catalyst for change, and have vision for identifying and aligning technology solutions to help support business opportunities. Qualified candidates should have a basic understanding of network operational experience , working across wide range of telecommunication technologies and services including LAN, WAN, Security, wireless, remote access, load balancing, and cloud connectivity. The candidates must also exhibit strong professional skills including communication, self-motivated, adaptable, and dependable.
Responsibilities
- Incident management, event management, and service management with a focus on service restoration, sustainability, and proactive service improvement.
- Provide 24x7x365 Network Operations support in a follow the sun NOC.
- Provide Second Level Network Incident Management in the NOC; with a primary focus on service restoration.
- Mentor junior engineers for technical and professional advancement.
- Participate and at times lead Crisis Team conference calls, able to identify required resources beyond telecommunications.
- Implement repeatable move, add, changes for LAN, WAN, Security, wireless, remote access, load balancing, and cloud connectivity.
- Functions as an escalation point for other NOC engineers for Incidents and Changes.
- Build support documentation and provide training to NOC staff.
- Employs production monitoring tools to ensure that all systems are running and available.
- Ensures effective communication to internal customers.
Requirements
- Prior experience working with a TCP/IP network
- Intermediate knowledge of Carrier Services – WAN Circuits, MPLS, VPNS, VRFs, DWDM, Frame Relay, Point to Point, OCx, DS3, E/T1s
- Intermediate knowledge of networking infrastructure suppliers and service offerings including Cisco, Viptela, F5 Networks, Aruba, Juniper, Checkpoint, Palo Alto, Riverbed, Zscaler, Sonus, and Avaya.
- Demonstrable understanding of network load balancers and firewalls
- Experience with monitoring applications such as CA Spectrum, EMC Smarts, etc.
- Expertise with the following operating systems; Cisco IOS/NXOS, Linux, Unix, Microsoft
- Familiarity with IT governance standards and compliance including ITIL, PCI, and SOC
- Ability to work Sunday – Wednesday schedule, 8:30am - 6:30pm.
Nice-to-haves
- Associate’s Degree in Information Systems, Information Technology (IT), Computer Science, Engineering, or other technical/IT field, OR in lieu of a college at least 5+ year relevant experience
- Certifications: Network +, CCNA, CCNP is a plus
- Deep expertise within Wireless Networks.
