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Licensed Insurance Agent (Remote)

May 7, 2026

<h2>Overview</h2> Remote | Full-Time | Paid Licensing Looking for a role where your customer service skills make a difference and where the company invests in you from day one? Join RealPage Insurance as a Licensed Insurance Agent I, supporting renters across the country through inbound insurance inquiries. This is a fast-paced, service-focused role where you’ll help residents navigate their renters insurance policies with confidence ,while RealPage covers the cost of your insurance licensing and provides hands-on training to set you up for success. <h2>Responsibilities</h2> # As a Licensed Insurance Agent I, you’ll be the first point of contact for residents calling in for help with their insurance policies. You’ll handle: <ul> <li>High-volume inbound calls (50–80/day, peak seasons can be back-to-back) </li> </ul> <ul> <li>Policy servicing transactions including payments, billing questions, rewrites, and edits </li> </ul> <ul> <li>Website navigation and basic troubleshooting </li> </ul> <ul> <li>Select claims and coverage inquiries (within scope) </li> </ul> <ul> <li>Accurate documentation of every interaction in RealPage’s proprietary CRM </li> </ul> <ul> <li>Evaluating payment options and alternative arrangements when needed </li> </ul> <ul> <li>Delivering a high level of first-call resolution and customer satisfaction </li> </ul> <ul> <li>You’ll work in a structured contact center environment where attention to detail, multitasking, and time management are key. </li> </ul> <ul> <li>Paid Licensing & Training — We’ve Got You Covered </li> </ul> RealPage will: <ul> <li>Pay for pre-licensing education (52+ hours of self-paced learning completed during work hours) </li> </ul> <ul> <li>Cover up to two exam attempts </li> </ul> <ul> <li>Pay for licensing, renewals, and reimburse most continuing education costs </li> </ul> <ul> <li>Support you through fingerprinting and background requirements </li> </ul> You must obtain your Property & Casualty Insurance License within 30 days of hire. Schedule Expectations <ul> <li>Full-time, hourly role </li> </ul> <ul> <li>Flexible scheduling within Contact Center hours </li> </ul> <ul> <li>Saturday shifts required (2–3 Saturdays per 4-week schedule period) </li> </ul> <ul> <li>Overtime may be required during peak business needs </li> </ul> <ul> <li>Preference for Central or Eastern time zones (varied shift options including 8–5, 9–6, 10–7, 11–8, 12–9 CT) </li> </ul> #LI-JW1 #LI-REMOTE <h2>Qualifications</h2> <ul> <li>Proven track record with 2+ years of customer service or call center experience, showcasing adaptability and strong interpersonal skills</li> <li>Strong communication skills (verbal & written) </li> <li>Ability to type 30+ WPM while speaking with customers </li> <li>Comfortable navigating multiple systems and tools at once </li> <li>Detail-oriented, organized, and customer-focused </li> <li>Able to work in a high-volume, fast-paced environment </li> <li>Insurance experience is a plus—but not required </li> <li>Strong working knowledge of Microsoft Outlook, Word, and Excel </li> <li>Professional demeanor and commitment to confidentiality </li> <li>Ability to sit or stand for extended periods </li> <li>Willingness to learn quickly and adapt to new processes </li> </ul> Salary and Benefits RealPage provides a competitive salary package along with a comprehensive benefit plan that includes: <ul> <li>Health, dental, and vision insurance.</li> <li>Retirement savings plan with company match.</li> <li>Paid time off and holidays.</li> <li>Professional development opportunities.</li> <li>Performance-based bonus based on position.</li> </ul> Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees. <h2>Pay Range</h2>USD $17.84 - USD $30.43 /Hr.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...