Guest Experience Specialist (French & English Speaker)

<p>🚀 <strong>Join GuestReady’s Global Hospitality Team!</strong> 🌍</p><p>Are you a <strong>French & English speaker based in Tangier </strong>looking for an exciting <strong>fully remote opportunity</strong> in a fast-growing international company?</p><p>At <strong>GuestReady</strong>, we’re transforming the short-term rental and hospitality industry through cutting-edge technology and exceptional guest experiences. Since 2016, we’ve expanded across the UK, France, Portugal, Spain, and the UAE — and we’re just getting started.</p><p>We’re currently hiring a <strong>Guest Experience Specialist (French & English Speaker)</strong> to help us deliver world-class support to our guests.</p><p> ✨ Why This Opportunity Stands Out</p><p><strong>Location:</strong> Tangier</p><p><strong>Contract Type:</strong> Freelancer</p><p><strong>Industry:</strong> Hospitality / Customer Experience</p><p>🌟 Your Mission</p><p>As the voice of GuestReady, you’ll play a key role in creating smooth, memorable guest experiences by:</p><ul><li><p>Delivering exceptional support via chat, phone, and email</p></li><li><p>Resolving guest issues related to check-in, check-out, cleaning, and maintenance</p></li><li><p>Troubleshooting common technical issues like Wi-Fi resets</p></li><li><p>Ensuring every interaction reflects professionalism, empathy, and efficiency</p></li><li><p>Keeping accurate records in our internal systems</p></li><li><p>Identifying opportunities to improve guest satisfaction and internal processes</p></li></ul><p>🎯 What You Bring</p><ul><li><p><em>Fluency in </em>French & English (written and spoken) - Spanish is a Plus </p></li><li><p><em>Based in </em>Morocco with freelancer work eligibility</p></li><li><p>Experience in hospitality, customer support, or similar roles</p></li><li><p>Strong problem-solving mindset and independence</p></li><li><p>Confidence with remote work tools and digital platforms</p></li><li><p>Flexibility to work shifts, including evenings/weekends when needed</p></li></ul><p>💼 What We Offer</p><p>🌍 <strong>100% Remote</strong> – Work from anywhere in Tangier</p><p>🚀 <strong>Global Career Exposure</strong> – Join an international hospitality leader</p><p>📚 <strong>Growth & Learning</strong> – Expand your skills in a dynamic environment</p><p>🤝 <strong>Inclusive Culture</strong> – Collaborate with a diverse, multicultural team</p><p>📈 <strong>Career Development</strong> – Grow with us as we scale</p><p>💡 Don’t Tick Every Box?</p><p>That’s okay — if you feel you match around 70% of the role, we’d still love to hear from you!</p><p>🌈 Diversity Matters</p><p>At GuestReady, we celebrate diversity and are committed to building an inclusive environment for all. We welcome talent from every background, culture, and experience.</p><p><strong>Ready to help shape the future of hospitality? Apply now and become part of GuestReady’s journey!</strong></p><p></p>

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