GBS Vendor Master Data Analyst

About the position

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. The Global Business Services (GBS) Data Analyst supports day-to-day operations and continuous improvement across GBS, with a primary focus on Vendor and Customer Master Data. Reporting to the Master Data Manager, this role analyzes data, monitors performance, manages escalations, and supports operational activities to meet SLAs.

Responsibilities

• Support day-to-day Vendor and Customer Master Data management.
• Triage and resolve escalations from the Vendor Master (VM) and Customer Master (CM) teams with internal Rivian stakeholders.
• Act as first-level escalation contact and collaborate with the team to resolve critical issues and escalations.
• Monitor and maintain GBS escalation logs and items holding up payment, including acting as the main VM representative for the rejected/returned payments log.
• Oversee aging verifications and aging items in Rivian’s ERP and onboarding portals where Data Specialists need support.
• Work closely with Data Specialists to provide data, feedback, and guidance to maintain process quality and adherence to GBS standards (DTPs and Quality Framework).
• Oversee Data Specialists’ involvement in SOX controls.
• Support the Master Data Manager with: Policy & Process documentation Process improvement and workflow optimization AI Governance & automation opportunities Monitoring and reporting of GBS process metrics and KPIs Monitoring and reporting of service delivery and quality
• Track and analyze key process metrics to ensure SLAs are met.
• Identify process bottlenecks, delays, and inefficiencies; conduct root cause analysis and recommend corrective actions.
• Assist with SOX key controls and audit requests, including gathering support and preparing submissions for internal and external auditors
• Help test new systems and enhancements that impact the data team
• Pull and analyze data from SAP to prioritize master data backlogs, cleanup, and other key initiatives.
• Support quarterly 1099 data cleanup to enable accurate annual 1099 / 1042 reporting, including vendor data validation and inquiry support.
• Partner with Procurement, Accounts Payable, Accounts Receivable, Tax, and other accounting/functional teams on Vendor and Customer Master Data processing.
• Collaborate across the organization on finance transformation initiatives (people, process, technology), building strong relationships, managing stakeholder expectations, and ensuring transparency and effective execution of solutions.
• Conduct all activities in line with company values, code of conduct, policies, and compliance requirements.

Requirements

• 5+ years of progressive experience in vendor management, customer management, accounts payable, accounting, or related areas.
• Experience with business analytics tools (e.g., HEX, Power BI, Databricks) and strong proficiency in Excel.
• Experience in process improvement and continuous-improvement initiatives.
• Broad understanding of modern P2P and O2C processes and related technologies.
• Demonstrated ability to work independently and as part of a team.
• Excellent communication and problem-solving skills with strong attention to detail.
• Self-starter with the ability to independently prioritize and manage workload.

Nice-to-haves

• Experience developing or supporting AI-driven solutions is a plus.
• Experience in shared services and/or working with AP/AR offshore teams preferred.

Benefits

• The successful candidate may be eligible for annual performance bonus.
• We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees.
• You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements.
• Full-time employee coverage is effective on their first day of employment.
• Part-time employee coverage is effective the first of the month following 90 days of employment.