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Front Office/Scheduler (Remote)

Reports to: Scheduling Manager

Location: Mercy Hospital – Mercy Campus (Coon Rapids, MN)

Job Status/Hours: Full-Time (40 hours per week)

Schedule: Monday–Friday, various shifts between 8:00 a.m. and 5:00 p.m.

Position Summary:

The Front Office/Scheduler is responsible for coordinating patient appointments, facilitating communication between departments, and managing inbound and outbound phone calls. This position plays a key role in ensuring a smooth and positive patient experience.

Training Requirement:

This role requires 100% onsite training at the Mercy Hospital – Mercy campus in Coon Rapids for an estimated 3–6 months. Following successful completion of training, the position will transition to a primarily remote/work-from-home role. Occasional onsite attendance may still be required based on departmental or operational needs, as directed by the manager.

The ideal candidate is flexible, adaptable, detail-oriented, and able to thrive in a fast-paced healthcare environment.

Key Responsibilities

Schedule patient appointments, testing, and ancillary services using comprehensive knowledge of appointment types, locations, and providers
Answer incoming calls from patients and families to assist with scheduling, call transfers, and provider messaging
Place outgoing calls to patients to schedule appointments and testing
Coordinate with provider teams to ensure ordered appointments and testing are scheduled and completed
Track required follow-up appointments and notify patients when scheduling is needed
Update and maintain accurate patient registration and demographic information
Contact patients with appointment reminders and provide preparation instructions
Perform administrative duties such as faxing and transcribing orders, as assigned
Maintain strict patient confidentiality in accordance with HIPAA and organizational policies
Prioritize workload effectively based on patient and departmental needs

Employment Requirements

High school diploma or GED required
Minimum of one year of experience in a healthcare front office or scheduling role
Experience with Excellian or Epic preferred
Strong customer service, communication, and computer skills
Ability to learn quickly, multitask, and adapt in a fast-paced environment

This position offers the opportunity to work in a dynamic healthcare setting while directly supporting patient care and access. If you are organized, customer-focused, and experienced in medical office operations, we encourage you to apply.

Equal Employment Opportunity Statement

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran status, or disability status.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour