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Front Desk Administrative Staff OMHC (TMS Experience Required)

We are seeking a reliable, professional, and compassionate Front Desk Administrative Staff Member to support daily operations at our outpatient mental health clinic. This role is critical in creating a welcoming environment for patients while ensuring efficient front-office operations. The ideal candidate will have prior experience working with a TMS (Transcranial Magnetic Stimulation) machine and supporting TMS treatment workflows. Key Responsibilities Front Desk & Administrative Duties <ul><li>Greet patients warmly and professionally upon arrival </li><li>Manage patient check-in and check-out processes </li><li>Answer incoming phone calls, route messages, and respond to inquiries appropriately </li><li>Schedule, confirm, and manage appointments for therapy, psychiatry, and TMS services </li><li>Maintain accurate patient records in the electronic health record (EHR) system </li><li>Collect copays, verify insurance information, and assist with basic billing-related questions </li><li>Ensure front desk area remains organized, professional, and HIPAA-compliant </li><li>Coordinate communication between providers, clinical staff, and patients </li></ul>TMS-Specific Responsibilities <ul><li>Operate and assist with TMS machine setup and treatment sessions, as directed by clinical staff </li><li>Prepare patients for TMS sessions and provide procedural explanations within scope </li><li>Ensure proper documentation of TMS sessions and treatment schedules </li><li>Monitor equipment readiness and report any issues or maintenance needs </li><li>Adhere to all clinic protocols, safety procedures, and manufacturer guidelines related to TMS </li></ul>Required Qualifications <ul><li>High school diploma or equivalent (required) </li><li> Prior experience with TMS machines and TMS treatment workflows (required) </li><li>Experience in a healthcare, mental health, or medical office setting </li><li>Strong interpersonal and customer service skills </li><li>Professional demeanor with sensitivity to mental health populations </li><li>Excellent organizational and multitasking abilities </li><li>Basic proficiency with computers, scheduling systems, and EHR platforms </li><li>Understanding of HIPAA and patient confidentiality standards </li></ul>Preferred Qualifications <ul><li>Previous experience in outpatient mental health or psychiatric settings </li><li>Familiarity with insurance verification and medical billing processes </li><li>Certification or formal training related to TMS operations </li><li>Bilingual abilities (a plus) </li></ul>Work Environment <ul><li>Fast-paced outpatient mental health clinic </li><li>Regular interaction with patients experiencing mental health challenges </li><li>Collaborative team-oriented environment </li></ul>Physical Requirements <ul><li>Ability to sit, stand, and move throughout the clinic during an 8–9 hour workday </li><li>Ability to operate office equipment and TMS-related equipment with training </li></ul>Why Join Our Team? <ul><li>Support meaningful patient care in mental health treatment </li><li>Stable, consistent weekday schedule </li><li>Opportunity to work closely with clinical professionals in an evolving treatment area (TMS)</li></ul>

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