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Dispatcher - Last Mile Delivery | Logistics & 3PL

About Speed Xpress Inc.

Founded in 2022, SpeedX offers a superior last-mile delivery experience designed to better connect brands to customers. At SpeedX, we’re more than just a delivery company – we’re partners in success. We believe that ecommerce delivery shouldn’t be a hassle, a financial strain, or a source of stress for businesses. We created a next-level delivery experience that’s designed to meet business's needs, exceed their expectations, and future-proof their ecommerce business.

In just three years of business, we have grown our client list to over a dozen online marketplaces, 3PLs and direct retailers and are now delivering over 300,000 packages daily worldwide – with the number constantly growing. And we have no plans of slowing down.

About the role:

We are seeking a Dispatcher - Last Mile Delivery who excels in route assignments, driver communication, and real-time problem solving. In this critical role, you will be the central hub of communication for our Delivery Service Partners (DSPs) and drivers, ensuring the efficient execution of daily routes and the highest standards of delivery performance. This role is highly hands-on and requires constant presence on the dispatch floor—managing drivers, finalizing routes, solving issues quickly, and ensuring all packages leave the warehouse according to plan. The dispatch team is the final checkpoint, ensuring that every route leaves the building accurately, safely, and on time.

This is not a desk or computer-heavy role. It is a floor-based operational control role requiring fast decision-making, clear communication, and strong situational awareness.

Key Responsibilities

1. Route Assignment & Dispatch Management

Finalize and assign daily routes to drivers and DSPs based on prepared manifests.
Ensure each driver receives the correct route sheet, package count, and load instructions.
Verify vehicles are loaded correctly according to the assigned route sequence.
Make quick adjustments when routes need rebalancing due to volume changes or issues.
Ensure every route leaves the building on time and with full clarity for the driver.

2. Driver Coordination & Communication

Serve as the main point of contact for dispatch-area questions from drivers.
Provide clear instructions, delivery expectations, and safety reminders before departure.
Ensure drivers are adhering to company policies, safety protocols, and DOT regulations.
Communicate changes or updates to drivers promptly.
Monitor route progress through check-ins and support drivers during their shift.

3. Operational Floor Presence

Maintain a strong presence in the dispatch area during departures.
Coordinate with warehouse staff to ensure totes and packages reach the correct routes.
Identify and correct mis-sorts or missing packages before departure.
Coordinate with maintenance and operations teams to confirm all vehicles are in safe and optimal working condition.
Work with QA/QC on route exceptions requiring driver confirmation.

4. Problem Solving & Real-Time Decision Making

Serve as the escalation point for complex dispatch issues, service failures, or compliance concerns.
Coordinate responses to emergencies, delays, disruptions, incorrect loads, or delivery barriers quickly and efficiently ensuring minimal impact on service levels
Reassign packages or stops to maintain service levels.
Quickly address issues such as delays, incorrect loads, or delivery barriers.
Assist operational leads with urgent issue resolution during dispatch peaks.

Requirements

High school diploma or equivalent; additional education or training in logistics or a related field is preferred.
Proven experience in dispatching routes, working with drivers/DSP, logistics, warehouse, or transportation operations is preferred
Strong organizational and multitasking skills.
Excellent communication and interpersonal abilities.
Proficiency in using transportation management systems (TMS) and other relevant software or tools (route lists, scanners).
Ability to work well under pressure, adapt to changing priorities and ability to make fast decisions in a time-sensitive environment.
Knowledge of transportation regulations and safety guidelines.
Availability to work flexible hours, including evenings and weekends, is required.
Comfortable standing and walking for most of the shift.

Preferred

Bilingual Spanish or Chinese.
Experience managing dispatch operations in a high-volume logistics environment.
Knowledge of DOT regulations, FMCSA rules, and transportation compliance standards.

Core Competencies

Leadership: Ability to handle assigned tasks and work toward operational excellence.
Analytical Thinking: Use data to drive decisions and improve performance.
Communication: Clear, professional interaction with internal teams and external partners.
Adaptability: Thrive in a dynamic, fast-paced logistics environment.
Customer Focus: Commitment to service quality and client satisfaction.

Work Environment