Director, Administrative Services – AZ Based

Join BWH Hotels – Where Passion Meets Purpose

At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

Job Purpose

Directs internal and external administrative support services for the organization. Directs and oversees all operations of the organization's facilities management function.

Essential Duties and Responsibilities:

• Directs enterprise-wide administrative and facility operations, including cafeteria services, maintenance and repair, security, warehousing and inventories, company records retention, distribution, and shipping/receiving.
• Leads vendor strategy and contract management, including selection, negotiation, and performance oversight for services such as janitorial, landscaping, food service, equipment leases, and critical building systems maintenance.
• Monitors and analyzes building performance by ensuring daily inspections, documentation, and operational checks of critical equipment and utility systems.
• Develops and manages departmental budgets, including capital planning, disbursements, and variance analysis. Ensures financial accountability and alignment with corporate objectives.
• Drives organizational effectiveness by implementing policies, procedures, and service standards that promote safety, compliance, and operational efficiency.
• Builds and leads a high-performing leadership team, providing coaching, development, and succession planning to support long-term growth and capability.
• Maximizes facility asset utilization by identifying opportunities for service enhancements, space optimization, and infrastructure improvements.
• Collaborate with senior leadership and cross-functional departments (e.g., HR, IT, Legal, Finance) to support strategic initiatives, business continuity, and employee experience.
• Leads or sponsors enterprise-level projects, including facility upgrades, sustainability initiatives, and process improvement efforts.
• Prepares and presents strategic reports and recommendations to executive stakeholders to support data-driven decision-making.
• Performs additional duties and responsibilities as assigned to support evolving business needs.

Supervisory/Management Responsibilities:

Manages people, often consisting of management level roles.  Has authority over hiring/firing/performance decisions.

Education and Experience:

Bachelor’s degree in business administration, facilities management, or related field; or equivalent combination of education and experience.  Minimum of 8 years of experience in administrative services, facilities management, or corporate operations, including multi-site or enterprise-level leadership.

Required Knowledge and Skills:

• Strong knowledge of building systems, vendor management, and administrative operations.
• Proven ability to lead large teams and manage complex, multi-site operations.
• Financial acumen with experience in budgeting, capital planning, and cost control.
• Effective communication and negotiation skills with the ability to influence internal and external stakeholders.
• Intermediate proficiency in Microsoft Office Suite and related business software.
• Strategic thinking and problem-solving skills with the ability to manage diverse projects and drive innovation.
• Ability to navigate organizational dynamics and lead through change.

Work Location(s) and Transportation Requirements

• This Position supports two (2) properties, our Corporate Headquarters and our Global Operations Center:
  • Headquarters - 6201 North 24th Parkway, Phoenix, AZ 85016
  • Global Operations Center - 20400 North 29th Avenue, Phoenix, AZ 85027
• Valid driver’s license, serviceable automobile and proof of insurance may be required.

This position is not eligible for immigration sponsorship. 

Benefits Summary for Full-Time Employees  

· Medical/Dental/Vision available day one 

· Vacation/Sick- accruals start day one 

· Paid company holidays and personal holidays to celebrate what’s important to you  

· 401K - company contribution and match (U.S.) 

· Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada) 

· Employee discounts/hotel discounts 

· Free financial and health wellness programs 

· Tuition Reimbursement 

Equal Employment Opportunity

BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.