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Customer Solutions Agent

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.<h3>Position Summary</h3>The GEO Teammate supports eBay customers by helping them with questions, issues, and escalations across all areas (Buy, Sell, e2M, M2M, Payment). The goal is to provide clear solutions and ensure a positive customer experience. Support is provided through inbound and outbound calls, chat, and email.<h3>Key Responsibilities</h3>Customer Support<ul><li>Assist customers via phone, chat, and email with buying and selling questions or issues</li><li>Guide customers through account management and platform processes</li><li>Help troubleshoot issues related to tools, policies, programs, and campaigns</li></ul>Risk & Trust Support<ul><li>Handle account-related concerns such as security, restrictions, suspensions, payment holds, and identity verification</li><li>Support customers with listing issues due to policy or rule violations</li><li>Address buyer-related concerns (e.g., risky behavior, poor experiences)</li><li>Address seller-related concerns (e.g., high-risk accounts, fraud, appeals)</li><li>Review customer accounts and listings to provide accurate advice and solutions</li></ul>Customer Experience<ul><li>Follow up on unresolved issues and ensure proper closure</li><li>Show empathy and provide a supportive, customer-focused experience</li></ul>Performance & Compliance<ul><li>Follow company policies, processes, and quality standards</li><li>Meet performance targets such as handle time, response time, and customer satisfaction</li></ul><h3>Qualifications</h3><ul><li>At least 1 year of customer service experience (call center, e-commerce, internet, or financial services preferred)</li><li>Strong customer service mindset</li><li>Good verbal and written communication skills</li><li>Able to communicate well in both Thai and English</li><li>Ability to handle difficult conversations and manage conflicts</li><li>Strong problem-solving skills</li><li>Ability to research, analyze, and understand information quickly</li><li>Detail-oriented with a process-driven mindset</li><li>Able to work in a fast-paced and high-pressure environment</li><li>Team player with a positive attitude</li><li>Comfortable using the internet and digital tools</li><li>Proficient in Microsoft Office</li></ul>Additional DetailseBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at <a href="mailto:talent@ebay.com" target="_blank" rel="noopener noreferrer">talent@ebay.com</a>. We will make every effort to respond to your request for accommodation as soon as possible. View our <a href="https://ebayinc.com/accessibility/" target="_blank" rel="noopener noreferrer">accessibility statement</a> to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. We use cookies to enhance your experience and may use AI tools for administrative tasks in the hiring process. To learn how we handle your personal data and use AI responsibly, please visit our <a href="https://jobs.ebayinc.com/us/en/talent-privacy-notice" target="_blank" rel="noopener noreferrer">Talent Privacy Notice</a>,<a href="https://www.ebayinc.com/company/privacy-center/" target="_blank" rel="noopener noreferrer"> Privacy Center</a>, and <a href="https://jobs.ebayinc.com/us/en/how-we-hire" target="_blank" rel="noopener noreferrer">AI Hiring Guidelines</a>.

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