Customer Satisfaction Representative with English

<h2>Main responsibilities</h2> <ul><li>Handle and resolve customer inquiries (technical issues, cancellations, refunds, app support, etc.)</li><li>Identify customer needs and provide effective solutions</li><li>Escalate issues and report bugs or trends to relevant teams</li><li>Process refunds and check payment statuses according to policy</li><li>Follow internal guidelines while suggesting process improvements</li><li>Support users with app features and promote Premium when appropriate</li></ul> <h2>Requirements</h2> <strong>Excellent command of English and one of the following languages: Turkish, German, Polish, or French</strong><ul><li>1+ year experience in customer service</li><li>Strong written communication and problem-solving skills</li><li>Ability to work under pressure and manage high volumes</li><li>Empathy, customer focus, and proactive attitude</li><li>Typing speed of at least 35 WPM</li><li>Interest in digital products and apps</li><li>Zendesk experience is a plus</li></ul> <h2>About us</h2> Dear recruiters there is no need to edit this.

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