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Customer Onboarding Manager

Traild: Who are we?  Traild is a high-growth SaaS company redefining how finance teams operate, combining AI, automation, and payments infrastructure to power the future of B2B finance. Every year, businesses lose billions to fraud, errors, and mistakes. Traild exists to solve this at scale, helping finance teams move faster, stay in control, and operate with confidence. With rapid customer growth, global expansion across APAC, North America and EMEA, and continued investment in product innovation, we are at a defining stage of our journey. This is an opportunity to help shape the next category leader in finance automation, control and security, building technology that transforms how businesses manage, move, and protect money. At the core of this is a powerful AI-driven platform, enabling finance teams to deploy intelligent agents that do the work, surface risk in real time, and continuously improve how financial operations run. Traild is building the infrastructure behind modern finance, protecting and powering meaningful volumes of the world’s B2B transactions. If you’re excited by high growth, real ownership, and building something that matters, Traild is the place to do the most impactful work of your career. Hear how Traild customers speak about us <a target="_blank" rel="noopener" class="Hyperlink SCXW183278997 BCX0" href="https://www.youtube.com/watch?v=FLzZeOZt1d4">here.</a> The Role: Want to be a part of our exciting growth journey?We're looking for an experienced Customer Onboarding Manager to lead SaaS implementations for our growing mid-market client base. As Traild expands into new international markets, particularly in EMEA where we're seeing strong demand, we need someone who can own end-to-end implementations, manage multiple stakeholders, and drive outcomes in a fast-moving environment.We are looking for someone who can take full ownership of implementations from scoping through to go-live, working closely with our Product and Engineering teams along the way.Key Responsibilities<ul dir="auto"><li dir="auto">Lead mid-market SaaS implementations across multiple concurrent projects, managing scope, timelines, risks and stakeholder expectations</li><li dir="auto">Own the end-to-end client journey from onboarding through to successful adoption, ensuring customers achieve measurable value</li><li dir="auto">Build trusted relationships with key stakeholders and project sponsors across your client portfolio</li><li dir="auto">Provide user training, technical support and troubleshooting throughout implementation and beyond</li><li dir="auto">Partner with Product and Engineering to feed client insights back into the product roadmap and resolve technical challenges</li><li dir="auto">Drive momentum across your implementations, keeping projects on track and proactively resolving blockers</li></ul>What we're looking for<ul dir="auto"><li dir="auto">Proven experience leading mid-market SaaS implementations across multiple stakeholder environments</li><li dir="auto">Strong project management skills owning scoping, timelines, risk management and driving outcomes independently</li><li dir="auto">Experience with ERP or accounting systems is a big plus</li><li dir="auto">Solid technical aptitude comfortable working across integrations, workflows, and directly with Engineering and Product teams</li><li dir="auto">Strong communication and interpersonal skills, with the ability to build rapport and manage expectations across a variety of client contacts</li><li dir="auto">A hands-on, execution-focused mindset with a bias for action in fast-moving environments</li><li dir="auto">Prior experience in a startup or scale-up environment is a strong plus</li></ul>The Perks of Working at Traild   <ul dir="auto"><li dir="auto">Flexibility: we offer a range of remote, hybrid and flexible working options.  </li></ul><ul dir="auto"><li dir="auto">Global team: we are growing across APAC, NA and EMEA and have team all across the world.  </li></ul><ul dir="auto"><li dir="auto">We are growing at an exponential rate, this is an opportunity to get involved with a true rocketship with all the excitement and opportunities that comes with it  </li></ul><ul dir="auto"><li dir="auto">Our team genuinely loves working at Traild: our <a target="_blank" rel="noopener" class="Hyperlink SCXW5484961 BCX0" href="https://www.hibob.com/hr-glossary/employee-net-promoter-score/">eNPS</a> score is 78, where anything above 50 is considered world-class. </li></ul>Please note that the final applicants for this job will be asked to consent in writing to a police check / criminal background check to the extent permitted by law in your jurisdiction of employment.

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