Customer Executive

Develop, manage and optimize the ISB Private Label “Commercialization Process” to reduce organizational friction and develop processes to efficiently and profitably scale our ISB Private Label. Build and maintain productive, professional relationships with internal stakeholders, any assigned customers, distributors, and broker organizations, as needed. Develop and present quarterly and annual business plans in collaboration with managers &/or direct report(s) to maximize sales within regions/channels. Provide leadership and direction across all assigned ISB Private Label account activities, influencing both short- and long-term business decisions internally and externally. Collaborate with Customer teams, General Management, Customers and Brokers to develop and track a pipeline of Private Label sales opportunities. Help develop and advise on our Private Label strategy to systematically identify new business opportunities by leveraging data-driven insights, SWOT analysis & internal stakeholders, as required. Partner with supply chain functions (bakeries, finance, shipping, distribution, and customer service) finance, and relevant customer teams to ensure seamless operations, demand forecasting, production planning and execution. Provide excellent reporting of your business, diagnose issues and provide clear solutions to achieve growth plans Travel to customer locations, HQs, and industry events as required for business growth. Adapts approach and attitude in real time, according to the changing demands of different situations. Creates a climate where people are motivated to do their best to help the organization achieve its objectives. Holds self and others accountable to meet commitments. Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. BA/BS in Business, Marketing, or related field preferred but not required. Combination of education, training, and experience that demonstrates competencies in process development, sales management, customer management, or category management may be substituted. Minimum of 5 years of sales experience in retail sales, customer management, or equivalent roles. Proven experience managing and successfully growing Private Label business Expertise in In-Store Bakery (ISB) Private Label operations, sales strategies, and customer dynamics. Excellent written, verbal, presentation, and negotiation skills. Strong project management and analytical skills, including financial reporting and P&L management. Excellence in Microsoft Office tools (Excel, PowerPoint, Word, Teams, SharePoint, Outlook). Understanding of In-Store Bakery (ISB) Private Label processes, including sales and merchandising techniques. Ability to create and implement change in a fast-paced, evolving business environment.

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