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Client Success Manager - West

We're Not Just in the Packaging Business–We're in the "Wow" Business Pregis is Hiring! Why Join Pregis? Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions. If you are looking for a company that is thriving across various high growth industries and is innovative, customer focused, high integrity, believes in strong teamwork and collaboration, <a rel="noopener" href="https://www.pregis.com/about-us/" target="_blank">Pregis</a> is the company for you. Check out the <a rel="noopener" href="https://www.pregis.com/sustainable-packaging/2K30/" target="_blank">Pregis Purpose</a> to learn how sustainability and social responsibility is at the very core of our company DNA. <h2 style="margin: 0in; line-height: normal; break-after: avoid; font-size: 16pt; font-family: 'Aptos Display', sans-serif; color: #0f4761; font-weight: normal;"> </h2> <h2 style="margin: 0in; line-height: normal; break-after: avoid; font-size: 16pt; font-family: 'Aptos Display', sans-serif; color: #0f4761; font-weight: normal;">Position: Client Success Manager West</h2> <h2 style="margin: 0in; line-height: normal; break-after: avoid; font-size: 16pt; font-family: 'Aptos Display', sans-serif; color: #0f4761; font-weight: normal;">Why This Role / Why Now</h2> As Pregis expands across Regional, Strategic, Enterprise, and Corporate AM&B customers, consistent execution, prioritization, and change management at each level are critical to retention and customer ramp. The Client Success Manager ensures teams are aligned and personnel is supported enabling Sales to focus on revenue growth while Client Success drives adoption, stability, and long-term value. <h2 style="margin: 0in; line-height: normal; break-after: avoid; font-size: 16pt; font-family: 'Aptos Display', sans-serif; color: #0f4761; font-weight: normal;">About the Position</h2> The Client Success Manager is a hybrid player-coach and customer-facing leader responsible for regional execution of Client Success strategy. This role develops Client Success Specialists and Packaging Specialists, owns retention activities, prioritizes initiatives, and ensures disciplined execution across Strategic, Enterprise, and Corporate AM&B accounts. <h2 style="margin: 0in; line-height: normal; break-after: avoid; font-size: 16pt; font-family: 'Aptos Display', sans-serif; color: #0f4761; font-weight: normal;">Key Responsibilities</h2> <h2 style="margin: 0in; line-height: normal; break-after: avoid; font-size: 16pt; font-family: 'Aptos Display', sans-serif; color: #0f4761; font-weight: normal;">Regional Client Success Leadership</h2> <ul style="margin-top: 0in; margin-bottom: 0in;"> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Lead, coach, and develop Client Success Specialists and Packaging Specialists within the assigned region.</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Establish execution standards, prioritization, and accountability across customer sites.</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Build strong relationships across multiple customer stakeholders to create a barrier to competition and reduce churn risk from customer turnover.</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Serve as the primary regional escalation point for Client Success.</li> </ul> <h2 style="margin: 0in; line-height: normal; break-after: avoid; font-size: 16pt; font-family: 'Aptos Display', sans-serif; color: #0f4761; font-weight: normal;"> </h2> <h2 style="margin: 0in; line-height: normal; break-after: avoid; font-size: 16pt; font-family: 'Aptos Display', sans-serif; color: #0f4761; font-weight: normal;">Customer Retention & Ramp</h2> <ul style="margin-top: 0in; margin-bottom: 0in;"> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Own retention execution for Strategic, Enterprise, and Corporate AM&B customers.</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Lead customer ramp following launches, automation deployments, and major changes.</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Partner with the Sales Directors and Account Managers on at-risk accounts.</li> </ul> <h2 style="margin: 0in; line-height: normal; break-after: avoid; font-size: 16pt; font-family: 'Aptos Display', sans-serif; color: #0f4761; font-weight: normal;"> </h2> <h2 style="margin: 0in; line-height: normal; break-after: avoid; font-size: 16pt; font-family: 'Aptos Display', sans-serif; color: #0f4761; font-weight: normal;">Projects, Process & Tools</h2> <ul style="margin-top: 0in; margin-bottom: 0in;"> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Prioritize and manage regional projects and initiatives concurrent with other responsibilities.</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Drive adoption of Client Success vision, processes, and operating cadence.</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Establish a scalable model for major initiatives (multi-site deployments, standardization programs, high-impact implementations) including milestones, risk management, and stakeholder communications.</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Use analytic skills to leverage C4C and Tableau to manage performance and communicate data driven insights.</li> </ul> <h2 style="margin: 0in; line-height: normal; break-after: avoid; font-size: 16pt; font-family: 'Aptos Display', sans-serif; color: #0f4761; font-weight: normal;"> </h2> <h2 style="margin: 0in; line-height: normal; break-after: avoid; font-size: 16pt; font-family: 'Aptos Display', sans-serif; color: #0f4761; font-weight: normal;">Sales Enablement & Change Management</h2> <ul style="margin-top: 0in; margin-bottom: 0in;"> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Enable Sales teams by owning post-sale execution and adoption.</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Partner cross-functionally with Manufacturing, Engineering, Operations, and Field Service.</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Lead change management for customers and internal teams.</li> </ul> <h2 style="margin: 0in; line-height: normal; break-after: avoid; font-size: 16pt; font-family: 'Aptos Display', sans-serif; color: #0f4761; font-weight: normal;"> </h2> <h2 style="margin: 0in; line-height: normal; break-after: avoid; font-size: 16pt; font-family: 'Aptos Display', sans-serif; color: #0f4761; font-weight: normal;">Qualifications</h2> <ul style="margin-top: 0in; margin-bottom: 0in;"> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Bachelor’s degree in Business, Engineering, Packaging, Supply Chain, or related field.</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Lean Six Sigma Belt or Project Management (PMP) Certificate a plus</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Experience in Client Success, Account Management, or Operations.</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Exceptional written and verbal communication skills</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Proven people-leadership and project prioritization experience a plus.</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Strong change-management and stakeholder-influence skills.</li> </ul> <h2 style="margin: 0in; line-height: normal; break-after: avoid; font-size: 16pt; font-family: 'Aptos Display', sans-serif; color: #0f4761; font-weight: normal;">Work Environment / Travel</h2> <ul style="margin-top: 0in; margin-bottom: 0in;"> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Location: Remote within assigned region (U.S.)</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Reports to the head of Client Success at Pregis</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Frequent travel to customer facilities across regions and business units; ability to work remotely when not traveling.</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">High-autonomy, customer-facing leadership position.</li> </ul> #RTU1 Diversity and Inclusion We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to Pregis. We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome. Affirmative Action/EEO Statement/Inclusion We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis’ culture and achievements. Visit us at <a rel="noopener" href="http://www.pregis.com/" target="_blank">www.pregis.com</a> for more information about Pregis LLC.

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