Claims Adjuster I (Remote)

<span class="jobdescription"><div id="jobreq_print_container"> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong>Century Automotive Service Corporation, a Mapfre USA company</strong>, is growing—and we’re looking for skilled <strong>Vehicle Repair Claims Adjusters</strong> to join our team either <strong>remotely or in a hybrid capacity based in Albuquerque, New Mexico</strong>.</span></p> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:verdana, geneva, sans-serif">Century is a leading provider of extended warranty programs and finance & insurance (F&I) products, partnering with specialized agencies and dealerships across the United States. If you’re passionate about the automotive industry and enjoy a fast-paced, customer-focused environment, this is an exciting opportunity to make an impact.</span></p> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong>Schedule</strong></span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:12.0pt;font-family:verdana, geneva, sans-serif">Monday–Friday: 9:30 AM – 6:00 PM MT</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:12.0pt;font-family:verdana, geneva, sans-serif">Rotating Saturdays: 8:00 AM – 1:00 PM MT</span></li> </ul> <p style="margin:0.0in 0.0in 0.0in 0.5in;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong>Your Health, Your Wellbeing—Fully Supported</strong></span></p> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong>$0 Premium Medical Plan Option</strong><br>Keep more of what you earn. Employees earning under <strong>$75,000</strong> who elect single coverage under our Super Value Plan enjoy <strong>$0 monthly premiums</strong>—comprehensive healthcare at no cost to you.</span></li> </ul> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><strong>Responsibilities</strong></p> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong> </strong></span></p> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:verdana, geneva, sans-serif">As a Vehicle Repair Claims Adjuster, you’ll play a critical role in delivering an excellent customer experience while ensuring claims are handled efficiently and accurately.</span></p> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:12.0pt;font-family:verdana, geneva, sans-serif">Manage and adjudicate <strong>20–30 vehicle service contract (VSC) claims daily</strong></span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:12.0pt;font-family:verdana, geneva, sans-serif">Maintain a high level of responsiveness, including: </span></li> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="circle"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:12.0pt;font-family:verdana, geneva, sans-serif">Answering incoming calls within <strong>60 seconds</strong></span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:12.0pt;font-family:verdana, geneva, sans-serif">Handling <strong>40+ calls per day</strong> on average</span></li> </ul> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:12.0pt;font-family:verdana, geneva, sans-serif">Provide <strong>prompt, professional, and solution-oriented</strong> support to customers, clients, and repair facilities</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:12.0pt;font-family:verdana, geneva, sans-serif">Resolve escalated or complex claims and customer concerns to successful outcomes</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:12.0pt;font-family:verdana, geneva, sans-serif">Build and maintain strong working relationships with internal teams and external partners</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:12.0pt;font-family:verdana, geneva, sans-serif">Collaborate closely with Claims leadership to quickly address and resolve issues</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:12.0pt;font-family:verdana, geneva, sans-serif">Contribute to special projects and continuous improvement initiatives</span></li> </ul> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong>Qualifications</strong></span></p> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong> </strong></span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:12.0pt;font-family:verdana, geneva, sans-serif">High school diploma required; <strong>3–5 years of automotive industry experience preferred</strong></span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:verdana, geneva, sans-serif"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><strong>Hands-on automotive experience required</strong> (vehicle repair, service writing, or technician background)</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:12.0pt;font-family:verdana, geneva, sans-serif">Ability to thrive in a <strong>fast-paced, high-volume call center environment</strong></span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:12.0pt;font-family:verdana, geneva, sans-serif">Strong problem-solving skills with a focus on removing obstacles and improving workflow efficiency</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:12.0pt;font-family:verdana, geneva, sans-serif">Solid technical skills, including proficiency with <strong>Microsoft Office (Word, Excel, etc.)</strong></span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:verdana, geneva, sans-serif"><span style="font-size:12.0pt;font-family:verdana, geneva, sans-serif">Excellent <strong>communication and interpersonal skills</strong>, with a strong customer-first mindset</span></li> </ul> <p style="margin:0.0in;font-family:Arial;font-size:11.0pt"> </p> <p style="margin:0.0in;font-family:Arial;font-size:11.0pt"> </p> <p style="margin:0.0in;font-family:Arial;font-size:11.0pt"><span style="font-weight:bold;font-family:verdana, geneva, sans-serif;font-size:12.0pt">Why Mapfre?</span></p> <p style="margin-top:1.0pt;margin-bottom:0.0pt;font-family:Arial;font-size:11.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"> </span></p> <p style="margin:0.0in;font-family:Arial;font-size:11.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt">As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter.</span></p> <p style="margin:0.0in;font-family:Arial;font-size:11.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"> </span></p> <p style="margin:0.0in;font-family:Arial;font-size:11.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-weight:bold">Purpose & Culture:</span> Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.</span></p> <p style="margin:0.0in;font-family:Arial;font-size:11.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"> </span></p> <p style="margin:0.0in;font-family:Arial;font-size:11.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-weight:bold">Comprehensive Benefits:</span> Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.</span></p> <p style="margin:0.0in;font-family:Arial;font-size:11.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"> </span></p> <p style="margin:0.0in;font-family:Arial;font-size:11.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-weight:bold">Career Growth:</span> Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.</span></p> <p style="margin:0.0in;font-family:Arial;font-size:11.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"> </span></p> <p style="margin:0.0in;font-family:Arial;font-size:11.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"><span style="font-weight:bold">Social Responsibility:</span> Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.</span></p> <p> </p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"> </span></p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"> </span></p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"> </span></p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"> </span></p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:12.0pt"> </span></p> </div><p style="margin:0.0in;font-family:Arial;font-size:11.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.</span></p> <p style="margin:0.0in;font-family:Arial;font-size:11.0pt"> </p> <p style="margin:0.0in;font-family:Arial;font-size:11.0pt"><span style="font-weight:bold;font-family:verdana, geneva, sans-serif;font-size:10.0pt">Pay Range </span><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">$48,000 - $54,500 (non-exempt)</span></p> <p style="margin:0.0in;font-family:Arial;font-size:11.0pt"> </p> <p style="margin:0.0in;font-family:Arial;font-size:11.0pt"> </p> <p style="margin-top:0.0pt;margin-bottom:0.0pt;font-family:Arial;font-size:11.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><span style="font-style:italic">If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at </span><a href="mailto:talentacquisition@mapfreusa.com"><span style="font-style:italic">talentacquisition@mapfreusa.com.</span></a></span></p> <p style="margin-top:2.0pt;margin-bottom:0.0pt;font-family:Arial;font-size:11.0pt"> </p> <p style="margin:0.0in;font-family:Arial;font-size:11.0pt"><span style="font-style:italic;font-family:verdana, geneva, sans-serif;font-size:10.0pt">We are proud to be an equal opportunity employer.</span></p> </span>

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