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Business Development Representative - Call Center
<meta><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="color:rgb(26,26,26);font-size:14pt;white-space:pre-wrap;">WHAT YOU'LL DO</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="color:rgb(26,26,26);font-size:11pt;white-space:pre-wrap;">As an Inside Sales Representative, you will serve as a key driver of new business development for a rapidly growing, category-leading wellness brand. This role is responsible for identifying and engaging convenience stores, smoke shops, and specialty retail accounts across the United States to expand VivaZen’s retail footprint.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="color:rgb(26,26,26);font-size:11pt;white-space:pre-wrap;">The ideal candidate is a motivated sales professional with strong communication skills, a competitive mindset, and a proven ability to build relationships and close business over the phone. You will be responsible for prospecting kratom-aware retailers, presenting the VivaZen product line, and securing initial orders through the company’s B2B Shopify platform.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="color:rgb(26,26,26);font-size:11pt;white-space:pre-wrap;">This position offers the opportunity to build and manage your own portfolio of accounts while directly contributing to company growth. High-performing representatives may advance into an Order Desk role focused on account management, customer retention, and revenue expansion within existing accounts.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><b><strong style="white-space:pre-wrap;">RESPONSIBILITIES</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><b><strong style="white-space:pre-wrap;">Drive New Account Openings: </strong></b><span style="white-space:pre-wrap;">Make high-volume outbound calls to qualified kratom-aware retail leads — convenience stores, smoke shops, and head shops — and close first orders through the B2B Shopify portal.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><b><strong style="white-space:pre-wrap;">Own Your Pipeline: </strong></b><span style="white-space:pre-wrap;">Manage every lead from first contact through close, logging all activity in CRM with accuracy and discipline. Your pipeline is your business.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><b><strong style="white-space:pre-wrap;">Build Call Volume: </strong></b><span style="white-space:pre-wrap;">Execute consistent, high-output daily dial activity. This is a results-through-volume role — you must be comfortable making 80–100+ calls per day.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><b><strong style="white-space:pre-wrap;">Manage Follow-Ups: </strong></b><span style="white-space:pre-wrap;">When a prospect says call back next week — call back next week. Consistent follow-through is the difference between a good rep and a great one.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><b><strong style="white-space:pre-wrap;">Multi-SKU Selling: </strong></b><span style="white-space:pre-wrap;">Introduce new accounts to the full VivaZen product line. Closing on one SKU is the floor, not the ceiling.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><b><strong style="white-space:pre-wrap;">CRM Compliance: </strong></b><span style="white-space:pre-wrap;">Maintain 90%+ CRM accuracy on all call activity, lead stages, and order entries. Your data is your book of business.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><b><strong style="white-space:pre-wrap;">Collaborate: </strong></b><span style="white-space:pre-wrap;">Work with Coral and Colin to improve your close rate, refine your pitch, and accelerate your path to the Order Desk.</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><b><strong style="white-space:pre-wrap;">REQUIREMENTS</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">2+ years of inside sales, telesales, or call center experience — required</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Demonstrated comfort with high call volume (80–100+ outbound dials per day)</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><b><strong style="white-space:pre-wrap;">Central or West Coast time zone strongly preferred; Eastern considered for exceptional candidates</strong></b></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Experience selling into retail or wholesale accounts over the phone</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">CRM proficiency — Salesforce, HubSpot, or equivalent; must be able to manage a pipeline independently</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Thick skin and tenacity — kratom retail accounts (c-stores, smoke shops, head shops) are notoriously difficult to reach; you must handle objections and unavailability without losing momentum</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Reliable home office setup: computer, high-speed internet, dedicated phone</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Driven, self-directed, and accountable — remote work is not an opportunity to work when you feel like it; it is an opportunity to outperform</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">1099 independent contractor status — must understand and accept this classification</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">High school diploma or GED required</span></li></ul>