B2B Order Management / Sales Operations Specialist

<h3>B2B Sales Operations Coordinator</h3><p><strong>Where customer orders become revenue — and where your next move is up.</strong></p><p>We're the team that keeps our biggest B2B partners moving. When a customer's purchase order lands, you're the one who turns it into a clean, on-time sales order, gets product out the door, and keeps the partner in the loop every step of the way. It's fast, it's detail-driven, and it sits right at the intersection of sales, operations, and the customer.</p><p>This isn't a back-office paperwork seat. It's a launchpad. You'll start by owning the order lifecycle, then ramp into front-line support for our biggest eCommerce channels (think Staples-tier partners) — quoting, opportunity tracking, and direct sales-team support. We grow people here.</p><p><strong>What you'll own</strong></p><ul><li><p>Convert incoming customer purchase orders into sales orders in our order management system — bulk, replenishment, manual, and partner entry</p></li><li><p>Coordinate fulfillment: warehouse selection, routing, and dropship stream monitoring</p></li><li><p>Keep inventory and availability aligned, and communicate it clearly to buyers</p></li><li><p>Be the go-to for tracking, shipping, and post-order questions from partners</p></li><li><p>Spot issues early and escalate them before they become problems</p></li><li><p>Run reserve, return, and B2B performance reports — and translate the numbers for sales and accounting</p></li><li><p>Route invoice requests, vendor agreements, and customer reference/Net-terms checks to the right hands</p></li></ul><p><strong>Where you'll grow (with training)</strong> Conversion-layer support for our eCommerce channels:</p><ul><li><p>Standard pricing + availability responses</p></li><li><p>Quote creation, execution, and volume-quote support</p></li><li><p>Opportunity follow-up and tracking</p></li><li><p>Day-to-day sales-team support, with pricing/strategy exceptions escalated up</p></li></ul><p><strong>Who thrives here</strong></p><ul><li><p>3–5+ years in <strong>sales operations, order management, account coordination, or customer-facing support</strong> (B2B is a big plus)</p></li><li><p>You've worked the <em>sell side</em> — supporting customers and sales teams, not procurement</p></li><li><p>Comfortable living in an order management/ERP system and juggling many active orders at once</p></li><li><p>Sharp on details, calm under volume, and a clear communicator with partners and internal teams</p></li><li><p>Energized by ownership and a visible path into sales support</p></li></ul><p><em>Purchasing/procurement background isn't what we're after here — this is a customer- and sales-facing role.</em></p>

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