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Assistant Hotel General Manager
Job Title: Assistant General Manager (AGM) – Courtyard by Marriott Frisco
Company Description:
Courtyard by Marriott Frisco is a premier hotel located in the heart of Frisco, Texas, offering modern accommodations, exceptional service, and a welcoming atmosphere for both business and leisure travelers. Our property features The Bistro—our on-site restaurant—serving freshly prepared breakfast, dinner, Starbucks® coffee, and evening beverages, providing a convenient and elevated dining experience for our guests. We are committed to delivering excellent hospitality and are seeking a motivated and dynamic individual to join our leadership team as an Assistant General Manager.
Job Overview:
As the Assistant General Manager, you will work closely with the General Manager to oversee the day-to-day operations of the hotel, ensuring a high level of service and guest satisfaction. You will play a key role in maintaining operational excellence across all departments, including Front Office, Housekeeping, Engineering, and Food & Beverage (Bistro operations). The AGM will support revenue optimization, team development, and adherence to Courtyard by Marriott brand standards.
Responsibilities:
- Assist the General Manager in planning, organizing, and directing all hotel operations, including Front Office, Housekeeping, Maintenance, and Food & Beverage, with a focus on The Bistro.
- Ensure guest satisfaction by actively monitoring and responding to guest feedback, reviews, and service recovery opportunities.
- Collaborate with department heads to develop and execute strategies to achieve revenue and profitability goals, including reviewing financial performance and identifying improvement opportunities.
- Oversee and maintain brand standards compliance, ensuring all operational areas meet Marriott and company expectations.
- Support Bistro operations by ensuring quality service, food and beverage standards, and an exceptional guest dining experience.
- Assist in recruiting, training, and developing team members to deliver outstanding service and maximize performance.
- Contribute to the preparation of budgets, P&L statements, and financial forecasts.
- Conduct routine inspections of guest rooms, public spaces, and back-of-house areas to ensure cleanliness, safety, and operational readiness.
- Partner with the sales and marketing team to drive occupancy and revenue growth.
- Foster a positive and accountable work environment by leading by example, motivating employees, and recognizing team achievements.
Qualifications:
- Bachelor’s degree in Hospitality Management or a related field preferred
- or
- Proven experience in a hotel leadership or supervisory role
- Strong leadership and interpersonal skills with the ability to motivate and guide a diverse team
- Solid financial acumen with the ability to analyze reports and identify trends
- Excellent communication skills, both written and verbal
- Proficiency in hotel management systems and general computer skills
- Highly organized, detail-oriented, and able to multitask in a fast-paced environment
- Strong problem-solving abilities and decision-making skills
- Experience with StayPMS or training is availableHow to Apply:
Please submit your resume and cover letter to zcottey@chasehospitality.com with the subject line:
“AGM Application – Courtyard by Marriott Frisco.”
We appreciate all applications; however, only candidates selected for an interview will be contacted.
Chase Hospitality LLC is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Hotel: 4 years (Preferred)
- Hospitality: 4 years (Preferred)
Work Location: In person
