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Accounts Receivable Specialist
Full-time
Description
Valley Services is a family-owned residential and construction solutions provider in the heart of downtown San Jose, with two divisions: the transfer station and rentals. As our Accounts Receivable Specialist, you'll be the person who looks across both billing operations and gives leadership a clear, single picture of who owes us what, why, and what to do about it. The role blends day-to-day collections and customer follow-up with analytical work - customer profitability, cash flow forecasting, KPI reporting, and process improvement - to make Valley's AR function smarter and more strategic. This is an individual contributor role with strong cross-functional reach. You'll partner closely with both billing teams, the AR-focused Virtual Assistant who handles Intacct postings, the Directors, the Controller, and the owners.
Requirements
Cross-Divisional AR & Master Customer List
- Serve as the single point of accountability for receivables across VR (Trux) and VS (Summit/ServiceCore).
- Oversee Valley's master customer list - the consolidated view of who is using what services across both sides; partner closely with VS and VR billing to keep records accurate.
- Surface trends and unusual accounts to the Controller and ownership.
Collections & Customer Follow-Up
- Own the AR aging across both divisions - prioritize who to contact, when, and how.
- Work closely with office teams to coordinate collection efforts.
- Communicate professionally with customers via phone, email, and customer portals (Ariba, Coupa, GP portals, etc.) to follow up on past-due balances.
- Investigate and resolve billing disputes by digging into source data: tickets, invoices, dispatch records, and customer history.
Research, Analysis & Owner Briefings
- Be the go-to person when ownership asks, "What's the status with this customer?" - pulling history from Trux, Summit/ServiceCore, Intacct, and bank data.
- Produce weekly and monthly AR reporting (aging, top past-due, DSO, collection trends) and clean, owner-ready summaries.
- Run AR research projects and ad hoc analysis for ownership and the Controller.
Profitability, Cash Flow & KPI Reporting
- Develop customer profitability analysis across both divisions to inform ownership decisions.
- Build and maintain a rolling AR-side cash flow forecast for visibility into expected collections.
- Build and own AR KPI dashboards (DSO, aging, collection effectiveness, dispute volume) for real-time visibility.
Process Improvement & Posting Quality
- Identify automation and process improvement opportunities across the AR workflow; lead implementation in partnership with the Controller.
- Partner with the AR-focused VA on Intacct postings and bank match work - reviewing unapplied cash, investigating mismatches, and growing into approval authority over time.
Customer Setup, Credit & Accounting Support
- Coordinate new customer setup with VS and VR billing; run credit checks and recommend credit limits in partnership with the Controller & Directors.
- Support the month-end close, AR reconciliation, and audit schedules.
- Partner with the Controller on the ongoing cash-to-accrual transition on the AR side.
Skills & Experience
• Bachelor's degree in Accounting, Finance, Business, Economics, or related field; MBA or graduate coursework a strong plus.
• Strong analytical skills - comfortable with financial modeling, trend analysis, and translating data into clear recommendations.
• Strong communicator - able to speak professionally with customers, brief owners clearly, and partner well with internal teams.
• Research mindset, high attention to detail, and a high standard for accuracy.
• Strong Excel/Google Sheets skills (pivot tables, lookups); comfortable learning new software quickly.
• Self-starter who can manage a recurring workload, run independent research projects, and ask for help when stuck.
• Customer service mindset - patient, warm, and solution-oriented.
• High level of confidentiality and discretion - handles sensitive customer, financial, and ownership information with integrity.
• Works well with all levels of the organization - treats every employee, from field staff to ownership, with respect; communicates needs clearly and partners as a team player.
• Preferred: experience with Sage Intacct, Trux, Summit, ServiceCore, & customer payment portals.
Lives Our Core Values
• Attitude - approaches challenges with optimism, positivity, and determination.
• Excellence - strives for greatness in every task, no matter how small.
• Presentation - brings professionalism and attention to detail to create lasting positive impressions.
• On the Move - embraces continuous action, adaptability, growth, and innovation.
Salary Description
$70,000 - $80,000 / per year
